StretchLab

Reviews

• LE

  Lin Elsbree

  Feb 13, 2026
  2.0
  I really love this place and love my flexologist, but scheduling is such a hassle. Weekend (Saturday only) slots are always full and I work a job where I don't always get out at a time that would allow me to get to my stretch. I hate the membership, I hate the credits. I hate that the credits expire after a period of time even though I paid for them. Life is busy and they're not willing to work with that. I paid $700 for 3 months, I should be able to get an appointment that works for me. At this point, I need to forfeit credits (money) because I can't schedule anything.
• TH

  Ted Hall

  Jan 18, 2026
  5.0
  This place is GREAT! Assisted stretching by trained professionals (yes they have a degree in this field to be able to work here) has so many benefits beyond yoga and self-directed stretching. They test with advanced technology and listen closely to customize your stretch. They are all professional, kind, and amazing, but I am sticking with my flexologist Micheala in Pittsford!
• PM

  Patrick OHara, EA MST

  Nov 1, 2025
  5.0
  There are no Strecthlabs where I live in Poughkeepsie, so I was very happy to make an appointment for a 50 minute session while visiting Rochester on business. I’ve done some stretching in physical therapy and fitness training, but nothing compared to the stretching and personal attention I received from Jenelle at Strechlabd. Not only did she help me get great stretches, but she explained the methodology and physiology of each stretch and her experience and precision allowed her to adapt her technique to the way my body responded. I was very impressed with everyone I met at Stretchlab, and hope one comes to my area soon, because I would surely make time to go each week.
• ES

  Eric Smith

  Aug 2, 2024
  1.0
  You guys keep calling me at SIX IN THE MORNING on my days off. You guys just woke me up again so I blocked your number. The worst part is that I live across the country from this location that keeps calling me!
• AG

  ankit garg

  Aug 1, 2024
  1.0
  Customer service is very poor. I am a member and get 4 class credits a month. One of their reflexologist called in sick on the morning of my scheduled appointment on June 29th. I got a message that I will get 30 additional days to reschedule. Still awaiting to be credited back the cancelled class after a month. Each credit costs me about $ out of my own pocket and can’t believe that I am not getting the credit back despite no fault of mine and one of their employees calling in sick. I will be cancelling my membership as this whole situation was handled very poorly.