Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
683 reviews
5 stars
628
4 stars
13
3 stars2
2 stars6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Martha and Joseph, received high praise for their helpfulness, knowledge, and attentiveness, creating a positive experience for customers.
Professionalism
Customers noted the professionalism of the optometrists and staff, highlighting thorough eye exams and clear explanations of options.
Product Selection
The store offers a wide variety of frames and lenses, with many customers expressing satisfaction in finding styles that suit their needs.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to service delays and unprofessional behavior from some staff members.
- SSShelley SzymkoDec 31, 20255.0It was a great experience to purchase glasses for my Mom at Lenscrafters. Martha was the Lenscrafters representative and she was excellent!
- EREllen RyanDec 30, 20255.0At Henrietta NY location: Katie was extremely helpful in answering all my questions and concerns. Would certainly use them again and would recommend for eyewear needs.
- BBbria burnsDec 24, 20255.0Wonderful staff !!! Everyone was amazing especially Eden!! I haven’t had an eye exam in years and they made it a breeze . The Optometrist was so kind and made it a very pleasant visit as well
- ANAndre NixDec 20, 20255.0Kate and Martha made my experience 5 stars and helped me get the meta glasses I’ve been wanting! Helped with price and saved me as much $ as possible…appreciate y’all!
- DMDiondre McGinnisDec 6, 20255.0Phenomenal Service from Eden at LensCrafters! I recently visited the LensCrafters location in Henrietta, and I had a truly fantastic experience, thanks entirely to Eden. She was incredibly attentive, professional, and knowledgeable from the moment I walked in. I had no intention of getting a frame - I usually order online but Eden took the time to listen to my needs, answer all my questions thoroughly, and guide me through the process of selecting the perfect frames and lenses. She made the entire experience easy and stress-free. I'm thrilled with my new glasses and can't recommend Eden highly enough. If you visit this location, be sure to ask for her—she is an absolute gem and a credit to the LensCrafters team.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, and more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
How can I schedule an eye exam at the Rochester LensCrafters?
You can schedule an eye exam online at the LensCrafters website via their dedicated scheduling link for the Rochester location.
What are the operating hours for the LensCrafters store in Rochester?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Visa, Mastercard, Discover, Apple Pay, Android Pay, cash, and checks.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision insurance and medical insurance information, your current eyeglasses, sunglasses, contact lenses, and any questions you may have for the optometrist.
Are there places to eat near LensCrafters in Rochester?
Yes, nearby places include Subway and Auntie Anne's Pretzels at the Marketplace Mall, perfect for grabbing a quick meal or snack before or after your visit.
What shopping options are available near LensCrafters?
The LensCrafters store is located near various clothing stores like Hollister Co., Torrid, Banana Republic, and fashion accessories stores such as Charming Charlie and Express Factory Outlet, allowing customers to enjoy shopping nearby.
Is there a coffee shop near LensCrafters where I can relax?
Yes, there is a Starbucks coffee shop near LensCrafters where you can enjoy a coffee or snack before or after your appointment.