Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
657 reviews
5 stars
601
4 stars
14
3 stars3
2 stars6
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Joseph and Martha, received high praise for their friendly, knowledgeable, and attentive service, making customers feel valued and well taken care of.
Expertise
Customers appreciated the thoroughness and professionalism of the eye doctors and staff, who provided detailed explanations and personalized recommendations for eyewear.
Efficiency
Many reviews highlighted the quick service and minimal wait times, with customers often being seen promptly and efficiently.
Product Selection
The store offers a wide variety of frames and lenses, with staff assisting customers in finding the best options for their needs.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to service inconsistencies and dissatisfaction with specific transactions.
- JHJune HoltNov 17, 20255.0Great experience. Everyone was kind and very professional. Martha fitted me for a new pair of glasses. She was awesome! I like the appearance of the store, too. Welcoming, warm.
- SVSeth VandivereNov 8, 20255.0I came here for the first time and everyone was very helpful! Martha helped me while I got insurance and card information from my phone. She was very patient and made the experience stress free!
- GJGold (jesterMIDAS)Nov 7, 20255.0Martha was a massive help. Came in to get the wing back on my glasses and she took care of it with no problem and got me out with my glasses feeling good as new!!
- SCSabrina CuevasNov 2, 20255.0Great customer service! Great Knowledge on products! And on point with staff remembering customers faces. Great rapport! Martha from the market place took care of me! Been going to this location for yearsssss! Thank you for all the help!
- RTRuth TarbellOct 24, 20255.0I give LensCrafters at Marketplace Mall 5 stars! The doctors’ offices are as nice as any I’ve been to (and I’ve been seeing eye doctors annually for several decades), the staff is friendly and efficient, and the physician who examined me was thorough and professional. Most impressive, however, is Joseph who works on the sale floor. He provides expert personalized service: he knows his inventory, he has a great eye and is so helpful in choosing frames, and he is very fast and efficient. I was skeptical when I first went to LensCrafters a few years ago because I was used to shopping at independently owned optical shops, and I didn’t think a chain could live up to a small business. But as long as Joseph is at LensCrafters, I’ll return again and again. Be sure to ask for him by name!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, and more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
How can I schedule an eye exam at the Rochester LensCrafters?
You can schedule an eye exam online at the LensCrafters website via their dedicated scheduling link for the Rochester location.
What are the operating hours for the LensCrafters store in Rochester?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Visa, Mastercard, Discover, Apple Pay, Android Pay, cash, and checks.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision insurance and medical insurance information, your current eyeglasses, sunglasses, contact lenses, and any questions you may have for the optometrist.
Are there places to eat near LensCrafters in Rochester?
Yes, nearby places include Subway and Auntie Anne's Pretzels at the Marketplace Mall, perfect for grabbing a quick meal or snack before or after your visit.
What shopping options are available near LensCrafters?
The LensCrafters store is located near various clothing stores like Hollister Co., Torrid, Banana Republic, and fashion accessories stores such as Charming Charlie and Express Factory Outlet, allowing customers to enjoy shopping nearby.
Is there a coffee shop near LensCrafters where I can relax?
Yes, there is a Starbucks coffee shop near LensCrafters where you can enjoy a coffee or snack before or after your appointment.