- nursing staff was incredibly mean
- one nurse was not only rude to us, but on multiple occasions, she pricked our newborn’s foot for a blood test and refused to put a Band-Aid on
- my wife had to deliver our baby in a broken hospital bed, which restricted the positions she could be in, which prolonged and complicated her labor and pain
We absolutely love our doctor, but the rest of the staff and the hospital itself is absolutely terrible.
Update: delivered our second child here despite terrible prior experience because it’s our only option to have the doctor we love deliver our baby.
Experience was better than last time but still not great.
Delivery staff and experience was much much better. No complaints there other than anesthesiology taking 4 hours to remove my wife’s epidural. It seemed that there were some legitimate emergencies that made it take a while, but then it seems that they forgot about the request entirely.
Postpartum experience was somehow worse:
- shower was broken so only scalding hot water came out
- bassinet cart was severely undersupplied. We’d ask for basic items like swaddle cloths, bottles, nipples, etc and get them one at a time often after having to make multiple request. For comparison, when we had our first baby here just over a year ago both drawers of the cart were completely full. This time one is maybe half full.
- the room had no nursing chair/rocker, which made it very difficult for me as the father to bond with my daughter and meant that my wife’s only seating option was the hospital bed
- staff ranged from indifferent to incompetent to judgmental and mean. EXCEPT Joann who is too good for this place!
- anytime we ask for anything, like supplies for the baby or my wife, we’d have to ask multiple times and were made to feel like we were asking for something unusual or excessive.
- my wife has trouble breast-feeding, and yet the staff here continued to push it on her extremely heavily to the point of refusing to answer questions about exclusive formula feeding in favor of just repeatedly telling her to breast-feed. That put unnecessary emotional stress on my wife and made the entire experience much more upsetting than it ever should’ve been.
- overall, both the delivery room and the postpartum room were dirty. Like visibly dirty. I’m talking mystery fluids spewed all over the walls, and physical pieces of dirt all over the floors. I killed multiple flies. Gross. It makes you want to take a million showers, but you can’t without your skin melting off!
So yeah. Still 1 star.