Planet Fitness

3.5
1502 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
86-01 Roosevelt Ave, Queens, NY
11372, United States

Hours

Reviews

3.5
1,502 reviews
5 stars
665
4 stars
249
3 stars
161
2 stars
95
1 star
332

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some customers praised the gym for being clean, while others reported unsanitary conditions in bathrooms and equipment.

Staff Attitude

Staff received criticism for being rude and unhelpful, with multiple reports of poor customer service and lack of assistance.

Equipment Availability

Many customers expressed frustration over the limited number of machines and long wait times, especially during peak hours.

Security Issues

Several reviews highlighted incidents of theft from lockers, raising concerns about the gym's security measures.

Maintenance Problems

Numerous complaints about broken equipment and lack of timely repairs, leading to dissatisfaction among members.
  • NN
    Nermin
    3 days ago
    1.0
    Gym is way too small for the amount of people that come here, having a small amount of machines does not help.
  • JF
    jakest flew
    Nov 17, 2025
    4.0
    Camila greets you every morning with a friendly disposition. Staff is knowledgeable and polite. Some equipment needs to upgraded but otherwise it is contemporary.
  • SS
    ss
    Nov 6, 2025
    1.0
    Extremely disappointing! The venue is too small and there isn't enough equipment! Every time I come, I have to spend a considerable amount of time waiting for the equipment! If you don't want to waste your time, I suggest you go somewhere else.
  • FS
    Furba Jangmu Sherpa
    Nov 4, 2025
    1.0
    The experience has been very disappointing. There is rarely enough space, and many of the machines are often out of service. I would prefer to pay a little more elsewhere and have reliable access to working equipment.
  • BL
    Brigith León
    Oct 28, 2025
    1.0
    por favor cuiden bien sus pertenencias el día de hoy me robaron dinero de mi bolso me lo dejaron todo revolcado,esto paso en el baño de mujeres que horror que la gente no tenga valores y haga este tipo de actos.

Frequently Asked Questions About Planet Fitness

What is Planet Fitness known for?

Planet Fitness is known for providing a welcoming space with best-in-class equipment where everyone can build strength at their own pace in a Judgement Free Zone®.

Where is the Planet Fitness located in Queens?

Planet Fitness is located at 86-01 Roosevelt Ave, Queens, NY 11372.