SoulCycle 19TH

Reviews

• LL

  Linnea L

  Mar 22, 2026
  1.0
  I had a horrible interaction with one of the staff members here. She worked at the front desk and I believe was Asian. She was unbelievably rude to me and lacked basic customer service skills. She was seemingly upset because she got her finger stuck in my bike (her own doing) and after I apologized she glared at me and stormed out. After the class, when I went to return my shoes she glared at me again, and whispered something to one of her co workers. So unbelievable considering I’m a paying customer, not sure how someone like this even got hired to work in customer service. Just mean and unpleasant.
• MP

  Marina Zaballa Pardo

  Feb 12, 2026
  1.0
  Arantza and her Latino Sessions are absolutely THE BEST. Her energy, professionalism, and the atmosphere she creates in class are incredible. It’s just such a shame that I won’t be coming back because of how I was treated at the front desk. I arrived 7 minutes late and was not allowed to enter. I completely understand that studios have policies, but the way it was handled felt unnecessarily rude and dismissive. The reasons she gave me were vague and it felt like she just didnt want to let me in. As a result, I lost 18 credits on ClassPass, which is disappointing, but even more disappointing was the lack of basic courtesy. Arantza deserves 5 stars. Unfortunately, the front desk experience overshadowed what would otherwise be an amazing studio.
• JF

  John Faubel

  Feb 8, 2022
  5.0
  One of my main studios. If you like riding front row, bikes 7, 10 and 11 are the best for unobstructed mirror views
• KY

  Kate Yasnopolskaya

  May 16, 2019
  5.0
  Great class with a great vibe. This was my first place going and i really enjoyed the workout

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