Quest Diagnostics - Closed

Reviews

• EN

  Eli Noah

  Mar 14, 2025
  5.0
  QUEST 590 5TH AVENUE I did not make an appointment. I did not know you can actually schedule an aapointment. Once I arrived at 8:30 and checked in I was told by the kiosk (Very easy check in) that the next available would be 10:20. I was also fasting. I could either leave and would receive a text once they were ready for me but since I was already there I opted to wait. I waited for about 1 1/2 hours and just kept drinking water and the gentleman that works there called me earlier. The place is very clean. Now if u want someone to draw your blood while u have been fasting for that long U NEED TO GET THIS GUY TO DO IT!! He put the needle into my arm with his one hand. No mess no fuss. U know they normally tap, tap to see where the best vein is. Well NOT HIM. SUPER FRIENDLY, PROFESSIONAL AND KNOWS WHAT HE IS DOING!! Did not feel ANYTHING. Thanks again. U are THE BEST in your field of work that I have EVER experienced.
• HH

  Hira

  Jan 22, 2025
  1.0
  On 6th floor. Nowhere on their website or in the building does it say what floor to go to. I also want to echo that the Staff there is extremely rude. I called quest diagnostic and the customer service rep also didn't know where to advise me to go to other than to say medical building . This is a standard Manhattan corporate building. Not a medical building. Nearly missed my appointment. Security man wasn't present in the building. I got a hold of the cleaning staff and thankfully they were able to advise me. There should be signage and updated website information with floor information. Beyond this, the staff member there, a large white male, was extremely rude with his interaction. He did not let me finish the email blood report request process without interrupting me on how I should not have checked in via text if I was not in the building already. He was defensive stating that there was some floor reference information online to which I corrected him by showing him there were was no such thing available, the checking text message, the website and other information to prove to him that there was no available information. Staff was hostile. Staff should be trained on better customer service management. Rest of the interaction was very uncomfortable after such an interaction.
• CC

  Cam C

  Jul 22, 2022
  1.0
  Just got blood drawn from here and they blew my vein. I’m a healthy 24 y/o with good veins. Have got blood drawn dozens of times and have never had a more painful, unprofessional experience. This place needs to work on developing better training for its phlebotomists.
• SK

  Sunny Kay

  Jul 23, 2021
  1.0
  very rude.. worst customer service I have ever seen for lab services. I won't recommend
• BD

  Brownie The Dog

  Nov 19, 2019
  3.0
  Pleasantly surprised by how easy it was to walk in and get a blood test that was requested by my physician. The space is on the 6th floor, very clean and with a nice view. Had to register on the ipad when walked in and then my initials appeared on the TV screen showing place in line and approximate wait time. I only had to wait 3 minutes after entering my information and was called into one of the rooms. The nurse took my insurance information and after entering it into the computer started drawing blood. The reason I gave 3 star is that the vials they use for collection have needles attached to them directly - not through a long cord attached to the needle. As a result every time the phlebotomist had to change the vial she pushed it into the needle hub and after 5 vials I felt that most of the needle was inside my arm and it was quite painful. Having blood drawn many times before I have to honestly say I never felt so much discomfort. I feel they need to give them better blood drawing equipment and care more about patient’s comfort. The nurse was very nice I have to say , and probably did her best with the supplies she had .