Quest Diagnostics

Reviews

• RB

  Raudhah Borhanuddin

  Apr 19, 2026
  5.0
  The checkin was smooth and on time. Aoni, the phlebotomist was amazing and super skillful. I didn't feel the needle and she got my blood drawn so fast - probably the smoothest process ever in my life because I have small veins and always have trouble drawing blood. Thank you!
• A

  杜書瑋

  Apr 13, 2026
  5.0
  It’s at 2nd floor room 207. You will pass by a small garden behind the glass.
• AH

  Andrea Horowitz

  Apr 7, 2026
  1.0
  I had one of the most shocking, unprofessional, and frankly disturbing experiences of my life at this Quest Diagnostics location (139 Center Street, NYC). I arrived at 6:00 PM, before closing, with urgent lab orders from my doctor after an MRI indicated a possible infection. This was not routine bloodwork—this was time-sensitive, medically necessary testing. There was not a single patient in the waiting room, and two phlebotomists were present doing absolutely nothing. Despite this, I was flatly refused care. When I calmly explained the urgency, the staff: - Raised their voices and spoke to me with hostility - Told me it was “too late” despite being open and completely empty - Claimed they “couldn’t do blood cultures,” which is inaccurate for a facility like Quest Diagnostics - Repeatedly dismissed me instead of offering any solution It escalated into behavior I have never experienced in any professional setting: - One staff member literally walked away mid-conversation and hid in a room - Another went into the bathroom and shut the door to avoid me - They talked about me to each other while I was standing there, mocking my situation and urgency - I was accused of “lying” about my travel timing when I was simply trying to problem-solve I was yelled at, dismissed, and humiliated while trying to access urgent medical care before an international flight the next morning. This wasn’t just poor customer service—this was a complete failure of basic medical professionalism, empathy, and responsibility. I have never in my life been treated this way by healthcare staff. It was shocking, demeaning, and unacceptable. I am actively escalating this incident to Quest Diagnostics corporate for a formal investigation, as this level of behavior—especially in a medical setting—is completely unacceptable and warrants accountability. I will never return to this location and strongly urge others to avoid it.
• ML

  Mingyue Liu

  Apr 7, 2026
  1.0
  System issue and my appointment got skipped, normally this just means you get added back in line no problem but Quest has no receptionist. Their proposed solution was to wait 3 hours for a walk-in appointment instead. Wasted my entire morning with this never coming back again
• LL

  luster_omar

  Mar 26, 2026
  5.0
  No wait time and nurse was kind.