NYC Health + Hospitals/Carter Nursing Facility and Long-Term Acute Care Hospital (LTACH) provides safe and superior quality care across the continuum of long-term acute and skilled nursing care, with clinical excellence and a patient-focused philosophy as its cornerstone. Carter also offers robust rehabilitation therapy, and award-winning pulmonary care for its ventilator weaning program. Carter ranks in the Top 5 of Newsweek’s Best Nursing Homes 2026, and high-performing in long-term care and short-term rehabilitation by US News & World Report Best Nursing Homes 2026. In 2025, Carter was awarded the American Nurses Credentialing Center’s Pathway to Excellence with Distinction Award, the nation’s first long-term facility to receive it.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.