DN
Derek Newman
Apr 9, 2026
This is how all doctor's offices should operate. When I have an appointment, the doctor sees me on time. That seems to be rare in the medical profession. The office is so clean and nice and welcoming. The staff is helpful and friendly. When I had a question about billing, Jocelyn went through the billing slowly and carefully, explaining what was covered by insurance, what wasn't, and why. Dr. Volpi is exceptional at what he does. He's patient and really understands his trade.
Completely dismissed everything I said. He just made an assumption and refused to look at anything else
Dr. Used a cheap procedure on my daughter which ended up making the problem worse.
EC
Evan Cirkus
Mar 27, 2026
I had an extremely disappointing experience with this doctor. From the moment I walked in, I felt rushed and dismissed. The wait time was excessive, yet the actual appointment lasted only a few minutes, with little effort made to thoroughly understand my concerns. When I tried to explain my symptoms, I was frequently interrupted and made to feel like my questions were inconvenient.
The doctor seemed uninterested and lacked empathy, offering vague explanations and no clear plan for treatment. I left the appointment feeling more confused than reassured. Additionally, the office staff was unhelpful and disorganized, which only added to the frustration.
Overall, I would not recommend this practice to anyone looking for attentive, compassionate, and thorough medical care.
I am a 67 year old man who is not in very good physical shape. I was walking down the street with my wife when I suddenly almost fell over from dizziness and vertigo. I immediately developed unilateral tinnitus (ringing in one ear only) and felt so nauseous I thought I might vomit any minute. I was 6 blocks from home but was so incapacitated I considered calling an Uber to get home. I went to consult with Dr. Volpi who I chose because his office was conveniently located and his ratings were decent. No vital signs were checked, specifically blood pressure, heart rate or temperature. After a physical exam which lasted about 2 minutes in total I was not given a diagnosis nor even a likely diagnosis and was told to come back in a month, an arbitrary period of time because as he himself stated sometimes the symptoms last many months or are permanent. He steadfastly refused to give me a prescription for an MRI, a scan that could have ruled out serious causes such as neuroma, a vascular event or even a tumor and could even detect inflammation or fluid, if present. His excuse - if everyone with your symptoms were given MRIs there wouldn’t be any available machines left for other people to use - a ridiculous statement. He would not prescribe any medications for symptom relief. These symptoms are often due to a viral infection of the labyrinth behind the eardrum although the sudden onset of symptoms in my case seem to rule out a gradually progressing infection. I asked him to treat me with an antiviral drug to see if my symptoms improve and he refused due to “the serious side effects of antiviral drugs”. There are antiviral drugs with minor side effects by the way and after taking a course of medication any improvement would indicate that it probably was viral infection nature. No improvement would have at least allowed us to rule out a viral infection. He referred me to an ENT who apparently only deals with inner ear conditions. I am concerned that I will have the same awful experience again. I will call first to determine if an MRI might be prescribed. If not, I will not waste my time, effort and money on this referral. My next stop will be the ER where I will probably wait all day due to triage but given my age, poor health and the sudden onset of symptoms maybe they will feel an MRI is absolutely important diagnostically to rule out anything serious. Dr. Volpi may be qualified to clean out a build up of ear wax, if this is your issue. Otherwise avoid him at all costs.