Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.0
874 reviews
5 stars
450
4 stars
200
3 stars
101
2 stars
44
1 star
79
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with cleanliness, particularly in the bathrooms and locker areas.
Staff Performance
Feedback on staff was mixed; while some praised their friendliness, others criticized rudeness and unprofessional behavior.
Equipment Maintenance
Numerous complaints about broken or poorly maintained equipment, with some machines out of order for extended periods.
Crowding
The gym is frequently overcrowded, especially during peak hours, leading to long waits for equipment.
Customer Service
Several reviews highlighted poor customer service experiences, including issues with membership cancellations and staff attitudes.
- GSGuille SallatoOct 19, 20255.0I love Planet Fitness. The ideology of a gym for everyone, without judgment, at a very affordable cost, and that they keep clean and tidy with a friendly staff is incredible and truly appreciated. The only constructive criticism I want to leave is: they should put up signs that say, "If you can lift a lot of weight, you can probably also put it down without throwing it!!!" Idiotic meatheads who think that by making the noise of throwing the equipment on the floor they look stronger!!!
- DPDaniel PizarroOct 16, 20251.0Great looking gym but the one time i needed to put my stuff away and asked to leave my 1 gym bag behind the counter. The kid at the front flat out said no. What makes matters worse is when i went to purchase a lock from the machine that was down so its a lose lose situation. Bad customer service indeed.
- CGCristian Estévez GómezSep 24, 20255.0Muy amplio
- JTJon TomSep 20, 20255.0Nice gym and friendly staff and people.
- ZEZamil J EstevezAug 7, 20251.0Today Thursday, August 07, 7:15 pm planet fitness broadway and 158th, the most deficient service is being offered by the two young women who are at the counter, lack of respect, empathy, lack of professionalism and a very rude attitude... Regardless of whether they are right or not, she should take care of the image of the company for which she works a little more because her salary also depends on each of the customers who pass through this gym... I would like to describe her since I do not know her name but it would be in bad taste to do so because it would look derogatory or burlesque. Young girls, if you see this message, try to do your job better and if you don't like what you’re doing, then look for something that you can do with dedication and love. Her name is Angie
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in Manhattan (Washington Heights), NY?
Planet Fitness is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 10:00 PM, and on weekends from 7:00 AM to 7:00 PM.
Where is Planet Fitness located in Manhattan (Washington Heights), NY?
Planet Fitness is located at 3799 Broadway, New York, NY 10032, USA.
What types of services does Planet Fitness offer at the Manhattan (Washington Heights) location?
The services include Classic Access, Mobile App, Free In-Club Fitness Training, Wi-Fi, Perks, Guest Privileges, Reciprocals, Tanning, Massage Chairs, Hydromassage, Total Body Enhancement, Half-Price Cooler Drinks, Fitness Training, Premium Perks, and Virtual Fitness Training.
What makes Planet Fitness a unique gym experience in Manhattan (Washington Heights)?
Planet Fitness offers a welcoming, Judgement Free Zone® with best-in-class equipment for members to build strength at their own pace, and the philosophy that everyone is strong in their own way.
Can I use the Planet Fitness mobile app with this location?
Yes, you can download the Planet Fitness mobile app for various workouts and access to multiple locations including this one.
What nearby public transit options are available to reach Planet Fitness at 3799 Broadway?
The MTA Subway - 157th St station is nearby, providing convenient public transit access to Planet Fitness in Manhattan (Washington Heights).
Are there any dining options near Planet Fitness in Manhattan (Washington Heights)?
Yes, several dining options nearby include Subway, La Fiesta, Delhi Masala Express, Pizzeria L'antica, Semicolon Cafe, Chez Messy, La Cantina, Boston Market, Coral Restaurant, Chipotle Mexican Grill, Veg Out, and Ipizzany.
What health-related facilities are near Planet Fitness Manhattan?
Nearby health-related places include Eye Level Optics, New York Presbyterian Hospital, The Herman "Denny" Farrell, Jr. Community Health Center, Oval Pharmacy, and GNC Live Well for supplements and holistic health.
Are there any notable shopping or wellness services near Planet Fitness in Manhattan (Washington Heights)?
Nearby shopping and wellness services include Svalen Fajas lingerie and clothing store, Star Beauty Nail Salon, Fers Cleaners dry cleaning, and Furry Rascals pet store.
How can I contact Planet Fitness at the Manhattan (Washington Heights) location?
You can contact Planet Fitness at this location by calling +1 212-336-0830.