Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.0
559 reviews
5 stars
310
4 stars
106
3 stars
47
2 stars
27
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback indicates a mix of experiences with staff professionalism, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior.
Cleanliness
While many customers appreciate the cleanliness of the gym, several reviews highlight issues with dirty showers and bathrooms, suggesting inconsistent maintenance.
Equipment Quality
Customers generally appreciate the updated equipment, but some express frustration over broken machines and the need for more weight training options.
Customer Service
There are numerous complaints about poor customer service, including billing issues and unhelpful staff responses, leading to dissatisfaction among members.
Atmosphere
The gym is often described as spacious and welcoming, with a judgment-free environment that many members enjoy.
- LAlesbia angulo4 days ago5.0Es un sitio donde sus personal te atienden con mucho respeto y cariño... gracias por su atención y muy agradecido con ustedes
- HMHector moralesNov 11, 20251.0I’ve been a paying member at Planet Fitness for a while now, and I recently had a really frustrating experience at the Canal Street location. I stopped by just to use the bathroom while I was in the area, and the staff refused to let me in because I’m only a Classic Member. Apparently, I needed a Black Card membership just to use the restroom — even though I’m an active member who pays every month. It was honestly embarrassing and made me feel like my membership doesn’t mean anything. I wasn’t trying to work out or use any special amenities, just needed to use the restroom quickly. I’ve never had an issue like this at other locations, and I expected more understanding and courtesy from a gym that promotes a “Judgment Free Zone.” If you’re thinking about joining, just know that unless you pay for the top tier membership, you might not be treated like a valued customer. Definitely reconsidering keeping my membership after this experience.
- DDDirkNov 1, 20251.0Rude.
- MMMedoune MboupOct 24, 20251.0Lately they have unprofessional staff. I canceled my membership for some reasons but they still charge me. Over 4 months. Gym side they still ok.
- NBNathaniel BatistaOct 4, 20254.0Spacious gym, PF definitely updated their equipment as a gym overall which was mostly needed. Would love for them to introduce a flat bench to their gyms & more pre-workout/energy & protein drinks/shakes in their fridges. Charity at the Front Desk had the most welcoming character & truly does hustle both at the front desk & on the floor cleaning.
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness at 370 Canal St, New York?
Planet Fitness at 370 Canal St, New York is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 10:00 PM, and Saturday to Sunday from 7:00 AM to 7:00 PM.
Does Planet Fitness at Manhattan (Canal St) provide a mobile app for workouts?
Yes, Planet Fitness offers a mobile app providing hundreds of ways to get strong, available for both iOS and Android devices.
What services does Planet Fitness at 370 Canal St offer?
This location offers Classic Access, Mobile App, Free In-Club Fitness Training (ICFT), Wifi, Perks, Guest Passes, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Half Price Cooler Drinks, Fitness Training, Premium Perks, and Virtual Fitness Training.
Is Planet Fitness at Manhattan (Canal St) a judgment-free environment?
Yes, Planet Fitness provides a welcoming and judgment-free zone where everyone can build strength at their own pace.
How can I contact Planet Fitness at 370 Canal St?
You can reach Planet Fitness by phone at +1 646-216-3031.
Where can I find membership pricing information for Planet Fitness?
Membership pricing details are available on the Planet Fitness website and mobile app via their pricing category quick links.
What popular dining options are near Planet Fitness at 370 Canal St?
Nearby dining options include Antica Restaurante, a bistro, and Tribeca Bagels, known for bagels and delicatessen offerings, great for meals before or after your workout.
Are there any spas close to Planet Fitness at Manhattan (Canal St)?
Yes, J'Spa Tribeca and Bling Nail Spa are nearby, offering relaxing spa and beauty services for post-workout pampering.
What entertainment venues are located near Planet Fitness at 370 Canal St?
Nearby entertainment includes The Palace lounge and dance club as well as 360i - Tweeting Bar, providing options to unwind after your gym sessions.
How might nearby transit and facilities help me visit Planet Fitness at Manhattan (Canal St)?
Nearby places such as the United States Postal Service and US Post Office help identify the local area, and the Sheraton Tribeca New York Hotel offers convenient accommodations if you're visiting from out of town.