Planet Fitness

3.9
1164 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
423 W 55th St, New York, NY
10019, United States

Hours

Reviews

3.9
1,164 reviews
5 stars
608
4 stars
218
3 stars
123
2 stars
69
1 star
146

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, particularly in the locker rooms and bathrooms, with some describing them as dirty and poorly maintained.

Staff Performance

While some staff members received praise for being friendly and helpful, others were criticized for being rude or unprofessional.

Equipment Availability

Customers frequently mentioned a lack of sufficient weight machines and equipment, leading to long wait times and frustration during workouts.

Temperature Control

Numerous reviews highlighted issues with the gym being too hot and lacking proper air conditioning, making workouts uncomfortable.

Overall Experience

Despite some positive experiences, many customers expressed disappointment with the gym's management and maintenance, citing ongoing issues that have not been addressed.
  • MF
    Maya Fuentes
    Nov 17, 2025
    4.0
    Does anyone know when they're doing renovations at this place? No one is answering the phone.
  • DD
    Daniii
    Nov 7, 2025
    3.0
    Overall I get a good workout. I'm excited they are getting new machines at the moment. I hope they get the machines that auto count reps like in the Boerum location. I see staff cleaning when I'm there and that's a priority for me. The women's locker area needs some maintenance. I noticed peeling wallpaper and corner guards are broken, but my biggest complaint, the lighting everywhere, including in the locker room. Why so dim?!?! I signed up at the Boerum, I'm 100% comparing locations.
  • SJ
    S J
    Nov 5, 2025
    4.0
    Love the space. Really large and lots of equipment to use especially around lunch. The bathrooms needed more attention though.
  • TM
    Tina M
    Nov 1, 2025
    5.0
    The staff is always so friendly and welcoming here! I really appreciate Sols assistance today. She really went above and beyond. Thank you!
  • DD
    Denis
    Oct 27, 2025
    1.0
    I’ve been a member of this gym for several years. Over time, I’ve noticed occasional issues in the locker room area and have reported my concerns to the front desk each time. Yesterday, I securely locked my belongings before working out for about an hour. When I returned, my locker was open and my wallet, including my IDs, was missing. I immediately notified the front desk and was informed that similar incidents have occurred before. I also filed a police report. It’s disappointing to hear that this seems to be a recurring problem, and I wish more had been done to prevent it. Unfortunately, due to this experience, I’ve decided to cancel my membership and can’t recommend this location to others until the situation is resolved. I've been back 3 days in a row to speak with the manager but was told that the manager had left earlier.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Manhattan Midtown West?

Planet Fitness in Manhattan Midtown West is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 10:00 PM, and on weekends from 7:00 AM to 7:00 PM.

Where is the Planet Fitness gym located in Manhattan Midtown West?

Planet Fitness is located at 423 W 55th St, New York, NY 10019, USA.