NYU Langone Orthopedic Center

Reviews

• AG

  Aryeh Gips

  5 days ago
  5.0
  If you haven’t visited the new NYU, you might confuse it with a hotel, the service the ambience the expertise and the knowledge is way more than expected. This is not your regular medical facility such a beauty!
• DG

  Daniel Gomez-Aguilera

  Mar 14, 2026
  4.0
  Doctors something only come twice a week to this office what can have an issue with availability
• SC

  Sinida Chaparro

  Mar 10, 2026
  4.0
  My physical therapist McKenzie Pert performed my initial evaluation after my arthroscopic hip surgery, and I was very happy with her care. She was attentive, gentle, and had a very good bedside manner. She listened carefully to my concerns and made the evaluation feel thoughtful rather than rushed, which I appreciated given how vulnerable you can feel after a surgery like this. That said, I did leave the experience with some frustration. After a few visits, even though I still had appointments scheduled with her, I was switched over to a different physical therapist without any clear explanation. Consistency can be really important during recovery, and many patients naturally feel more comfortable continuing with the provider who initially evaluated them. McKenzie herself was great to work with, and I would absolutely recommend her based on the quality of that interaction. Just be aware that you may be reassigned to another therapist, so it’s something to ask about if continuity of care is important to you.
• QW

  Q W

  Jan 18, 2026
  1.0
  I sought physical therapy treatment at this facility for TMJ pain and was assigned to Hiroshi Kiyota, PT. My experience was extremely disappointing and ultimately unacceptable. He arrived late to every single appointment. Each session is scheduled for only 30 minutes—already far shorter than the standard at most physical therapy facilities. I live a considerable distance from their Orthopedic Center, and each visit required a three-hour round trip. Due to Mr. Kiyota’s repeated tardiness, additional time was lost walking from the waiting room to the treatment area before treatment even began, leaving me with approximately 20 minutes of actual care. This repeated behavior demonstrates a serious lack of professionalism, ethics, and respect for patients’ time, particularly for someone seeking treatment for ongoing pain and making a significant travel commitment. Despite still suffering from jaw pain, I discontinued treatment because the care provided was not worth the time, effort, or expense. I would not recommend this provider or facility to anyone who values punctuality, adequate treatment time, or professional standards of care.
• MJ

  Michelle Johnson

  Sep 23, 2025
  3.0
  5 stars for the doctors and 0 stars for the incredibly rude front desk staff on the 5th floor. Honestly they assume you know the “rules” about checking in and making following up appointments and any questions about what to do or when to do it is met with harsh rebukes, like I’m making such an imposition for asking questions. The entire team seems to be trained in this disrespectful manner and it makes the experience so much harsher than it needs to be. You’re the first face we see, it sets the tone and it’s a rude beginning. Such a contrast from the kind physical therapists inside. I’ve been on other floors and not experienced this, it’s specific to the team on the 5th floor and they seem to treat everyone with equal distain here. Seems worse for younger patients, but I’ve seen them be cruel to older patients too.

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