Northwell Health Physician Partners Medicine at East 85th Street

Reviews

• LS

  Lorena Serrano

  Mar 13, 2026
  1.0
  Gastroenterology Deparment 4, floor When I never thought I would feel discriminated and mistreated as a patient, it happened to me in this office with Amber. She is the office assistant for Dr. Bergagnini and apparently others doctors. Amber scheduled my appointment at the same time as other patients, reduced my consultation time to 10 minutes.After the consultation, no one from the office contacted me to schedule my tests. I've been calling for several days, and she never gives me a specific appointment having in consideration my medical problems. She left me on the phone for hours, even when the office is closed. She makes me wait and then just at 6pm I realize the office was close one hour ago. I respectfully questioned her attitude today and she ended up yelling at me and hanging up the phone. I fell scare to contact the office again because of her. I try to contact the office manager,Pamela since Wednesday, leaving messages hoping she can resolve this situation, but she's never available and never responds or contact me.This situation is causing me terrible anxiety and trauma because I can't get a timely diagnosis if I have something serious
• KM

  Kristina Miranda

  Aug 16, 2025
  5.0
  I like my doctors here. It is a teaching office, so you see a resident first and then the attending Dr comes in, so if you’re ok with that, then great. I like the idea of talking to multiple doctors in one visit. There were a couple times that I waited a little past my appt time, but nothing really crazy…they are usually prompt.
• CP

  claribel pons

  Aug 30, 2024
  1.0
  The worst customer service ever. Front desk staff don't smile nor do they acknowledge you standing right infront of them unless you speak first you will be ignores. They not helpful at all. Their faces make them look unapproachable. If your are looking for friendly helpful people this is not the place to go.i can't entrust my health with an ugly welcome. I can find a better place where they actually care.
• TH

  Thomas Herrera

  Nov 20, 2023
  1.0
  Bait & switch with mds.. you get medical students who confer with Attendings
• MA

  Milagros Alicea

  Jun 5, 2023
  1.0
  A far worse clinic in medical care history