Northwell Health Physician Partners Medicine at East 58th Street

Reviews

• SC

  STEFANO CRIVELLI

  Dec 19, 2025
  1.0
  I left a private practice because I thought a hospital facility would be more ethical and honest in their practice but I was totally wrong. I went in for a physical, which according to my insurance was covered 100%, I never had to pay a penny in the past, Northwell charged me $25 on top of my physical because the doctor checked my chest (pretty much the only thing he checked on my body). Then I got charged over $141 for blood and urine work (before the most I had to pay was $30 only because I specifically asked to check my PSA which normally is not covered by insurance.). This time this practice decided to check a whole bunch of stuff which, come to find out after, was not covered. They also charged me over $6 for getting my blood (!!!! So I guess for using a needle?!?!) RIDICULOUS! Not to mention that after I received the tests of my lab works I needed to speak with my doctor. Had to call 4 times, NEVER got to speak with the doctor and never received a call back. Eventually he emailed me. Needless to say it’s impossible to speak to anyone other than to book another appointment because they need your money so they’re always available for that! Will never go back. Horrible experience. The doctors was nice and knowledgeable but everything else was a nightmare. Strongly NOT recommend it.
• JX

  JANE XIAO

  Nov 5, 2025
  1.0
  I received an email from the front desk Cinthya on 10/14, without addressing my name and say hi, just asked to call back. I called and someone else picked the call, I asked if I can get an earlier appointment than 11/19, she said will check and call me back, but after 6 days, never call back, while the 11/19 appointment on the portal was booked away by others. They did not pay attention to the promised call back. I emailed Cinthya on 10/21, mentioned no call back and if she can check if my Aetna covers colposcopy, she emailed back without addressing my name, just give out the instructions not in a polite way. This is far from the basic courtesy. I don't expect they take me as the god, but I am a customer. This is not pleasant. Now yesterday on 11/4, I called to reschedule an appointment, they said will check if any earlier one and will call me back. Till today, no call. I called them, the front desk found another excuse for their team. Say they are busy. and they don't have an earlier appointment. No earlier is fine, but pls call me back once you have the answer, so I dont need to see the available appointment on the portal slips away due to the long waiting. The other problem is they refused to check if my insurance covers the visit, ask me to check by myself. And can't wait to hang off the phone. They should have this function, since they are more professional than customer to understand these medical terms. If they dont do it, there will be a case they do the work, and bill customer unexpected bills after the check. Doctor is professional and patient according to my experience, but the front desk does not do a high-standard job.