LensCrafters Optique

Reviews

• LK

  Leena Kaur

  Feb 19, 2026
  1.0
  This was an extremely frustrating experience. After a doctor determined the lenses may have been made incorrectly, we returned to this LensCrafters for assistance. Instead of investigating the issue, Marla immediately argued that the glasses were made correctly and that the doctor was wrong. There was no compassion, NO troubleshooting, and NO acknowledgment that the customer could not see properly. The focus seemed to be on defending the store rather than helping resolve the issue. Mistakes can happen anywhere — what matters is how they’re handled. Unfortunately, the absolute lack of professionalism and empathy here made the situation worse. Update: thank you for Your AI generated response that provides no true acknowledgement or accountability. Treating human beings like trash should be your new motto
• II

  Ishaan

  Feb 8, 2026
  1.0
  Really slow eye exam. Associates could not look up insurance correctly.
• EW

  Eric White

  Jan 29, 2026
  5.0
  I had a lovely experience with the team. Shanaya was wonderful and exceptionally talented in helping me choose the perfect glasses style and ensuring they fit my face perfectly. Highly recommended her. Eileen was very welcoming.
• MR

  Michael Rodriguez

  Jan 23, 2026
  5.0
  Eileen Fernandez at 1042 2nd Ave gave me the best glasses fitting I have experienced in my entire life! From the moment I walked into for my eye exam, she was so welcoming which was a great start. When it came to picking out the frames, she went above and beyond to make sure the fit and price were the best that they could be. She went very in depth to go over the customization options for the transition lenses. By that I mean brought out a UV ray machine with tester lenses to show me what I can expect to see with each color configuration. After reviewing few options, I went with the Sapphire tint! She also brought out a gadget to measure the diameter of the lens against the rest of my face and even used a 3D rendering tool to show me how the thickness of my lenses would translate against the frame to make sure the lenses weren't too thick. She also applied the full use of my vision benefits through work and promotions at the time to give me a great deal on the price. I could not have asked for a better experience. Eileen is the type of person you follow from store to store for that level of service. Thanks again Eileen!!!
• CW

  Claire Willhite

  Jan 13, 2026
  4.0
  Waited 25+ minutes to be seen for my appointment, staff was kind but needed more staffing to make sure everyone was seen. I felt the doctor had to rush through each patient and then they kept telling me they were giving me the most “basic” option for the cost of lenses just to find out there was other options.

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