Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
428 reviews
5 stars
378
4 stars5
3 stars
8
2 stars2
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Eileen and Chris for their exceptional service.
Professionalism
The optometrists and staff were frequently described as professional, knowledgeable, and thorough during eye exams and consultations.
Mixed Experiences
While many reviews were positive, some customers reported issues with service quality, including billing problems and untrained staff.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, claiming that costs were higher compared to competitors.
Store Management
The store management received mixed feedback, with some customers praising their efforts while others noted issues with responsiveness and service.
- HBHaley B5 days ago5.0The Lenscrafters on 55th and 2nd in Manhattan has for 5 years been perfect with my prescriptions, easy to work with, friendliest and most helpful staff, clean store, easy eye exams and great selection of glasses. Always works to ensure I get the best value for my money also. Highly recomment.
- MBMadina BurkhanovaDec 29, 20255.0Had a lovely experience getting my glasses, Shanaya was so sweet!! Will definitely be back.
- AMAudrey McMullenDec 26, 20255.0From the moment I walked into this Lens Crafters I was met with smiles from all the staff. Wow. Such a pleasant experience! I'd been to four other optometrists that day and was looking for glasses without success and with very mediocre experiences. Tatyanna was amazing! She helped me the entire time I was there. Helped me look at all of the frames, which was a fantastic selection compared to the other places I'd been. Gave me great feedback. I just had a really lovely time here. I'm blown away by the fantastic service and friendliness by all of the staff including Eileen, the manager who was lovely. So glad I found this place. A breath of fresh air.
- JPJohn PDec 9, 20251.0Visit for the eye exam but then scram! Though a different optometrist on each visit over years, each has been pleasant and professional. Though I've given this Lens Crafters store too many tries, the customer service is unacceptable. Last year I had lens replaced here in an older, metal frame that I had bought elsewhere over a decade earlier. No problem. They replaced the lens. A couple of months later with the frame a bit twisted, I dropped in to ask for a little frame adjustment. "No" was the response with direction to return to where I had originally bought the frame. What?! after the shop had just replaced the lens for $900+? Now just after my exam there this year, I requested lens replacement in another pair of older frames. I got the "no" response from the staff, with the excuse that the frames were "too small", though the frames are larger than last year's that they did replace. See pic. (Last year on left, this year on right.) What?! Finally, I had learned my lesson. Walked one block south where I received excellent service at a competitor with lens replaced in the frames that this Lens Crafters' employee stated were too small. False.
- ABAimee BNov 28, 20255.0I want to give a MAJOR shoutout to Eileen Fernandez, store manager at the store located at 1042 2nd Ave, New York, NY 10022. She went above and beyond to help me. Very diligent, smart, clever, and beyond helpful with a warmth and caring manner. I haven’t always had this wonderful treatment at 5his store and she saved me as a customer just when I was going to go elsewhere. You need more people like her!
Frequently Asked Questions About LensCrafters Optique
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters Optique offer?
LensCrafters Optique offers comprehensive eye exams, premium lens solutions like Transitions® and blue-violet light filtering lenses, and a wide range of designer eyewear brands including Prada, Burberry, Versace, and Dolce & Gabbana. They also provide prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans are accepted at LensCrafters Optique?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters Optique?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam online for LensCrafters Optique?
Yes, you can schedule your eye exam online through their appointment link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=5116&storeId=10851.
What payment methods are accepted at LensCrafters Optique?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are the facilities at LensCrafters Optique wheelchair accessible?
Yes, LensCrafters Optique has a wheelchair accessible entrance.
Are there nearby places I can visit before or after my appointment at LensCrafters Optique?
Yes, nearby you can visit Pro-Pro Nail & SPA for nail and skin care services, Taksim Restaurant for Turkish cuisine, and Ava Sushi for Asian dishes, making it convenient to enjoy some self-care or a meal around your eye care visit.
Where can I find banking services near LensCrafters Optique?
M&T Bank is located nearby, providing easy access to banking and financial services while you visit LensCrafters.
Is there public accommodation or lodging near LensCrafters Optique?
Yes, Sutton Place Suites hotel is nearby, offering convenient lodging options if you're visiting the area for an extended time or need accommodations.
Can I combine a visit to LensCrafters Optique with antique shopping in the area?
Absolutely, there are multiple antique stores nearby such as Nelson & Nelson Antiques, Solomon Treasure, Palmyra Heritage Gallery, and Robert Lloyd, perfect for exploring vintage items before or after your eye care appointment.