Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,403 reviews
5 stars
1,316
4 stars
22
3 stars8
2 stars12
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.
Mixed Experiences with Doctors
While some customers had positive experiences with the optometrists, others reported feeling dismissed or condescended to, particularly with Dr. Feng.
Efficiency and Speed
Several reviews highlighted the quick and efficient service, especially regarding repairs and adjustments, leading to a positive overall experience.
Issues with Communication
Multiple customers expressed frustration over poor communication regarding order statuses and insurance issues, leading to dissatisfaction.
Product Quality Concerns
Some customers reported issues with the quality of glasses and prescriptions, leading to returns and refunds.
- MMMarcia MillerNov 11, 20254.0LensCrafters Optique on Broadway near W. 70th St. offers a wide variety of frames in many styles, brands, price points, colors, etc. The staff is knowledgeable and was very accommodating to help me select the right frames for my taste and price point. I found their prices higher than I expected, but Tiffany was able to offer me a variety of discounts, which was helpful and appreciated. I look forward to receiving my new glasses in about 7-10 days. THANKS!!
- PPPeggyNov 9, 20255.0Everyone is so nice and helpful. Eye exam great Doctor took time, explained everything. Very helpful picking out the right frames. Highly recommend.
- SSSara SugiharaNov 9, 20255.0Pleasant and easy: Genevieve was so nice, let me explore multiple frames & options, and was patient as I dithered. My first time to this Lenscrafters, I will return next year for sure,
- JLJessica LevinNov 1, 20255.0Dr. Harrison Feng is incredible. Thorough, extraordinarily knowledgeable, and patient with an older client facing complex eye issues. For anyone who needs an eye exam, I would recommend him. Overall customer service is also top-notch. A great experience.
- RRRodell Rosel (rorothetenor)Oct 11, 20253.0I placed an order for prescription glasses. (Backstory: I got prescription Meta Glasses at a location outside of Chicago, at a Lenscrafters inside Macy’s in Old Orchard. I didn’t have the best experience since my glasses were somewhat defective and I didn’t know until after 30 days, as well as the vision being not as accurate with the lining of a progressive lens prescription.) Cut to this location. I placed an order for the simplest pair, which was reasonably priced. When I picked them up, I realized that the alignment of the view transition from distance to reading was worse than my current ones. They suggested I check with the optician to next day to see if it can be fixed with adjusting the frame. As skeptical as I was, I considered it. HOWEVER, when I asked the person if they have extra cloth they can give in addition to the one that came with the case, her reaction was somewhat dismissive, saying “we don’t have ones to give away.” Mind you, most places would have some to give to customers. But it was the way she was handling it. And THAT is why I decided to just return the whole thing and get a refund. I was open to seeing the optician, but if I will be shown attitude dismissively, I can’t support that. Bottomline? I returned the glasses because of an employee’s lack of understanding and empathy. PS. One of the managers who helped me was completely nice and courteous.
Frequently Asked Questions About LensCrafters Optique
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Optique offer?
LensCrafters Optique offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans are accepted at LensCrafters Optique?
LensCrafters Optique accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What brands of eyewear can I find at LensCrafters Optique?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, and many others.
Can I schedule an eye exam online for LensCrafters Optique?
Yes, you can schedule your eye exam online through LensCrafters' scheduling link available on their website.
What are the store hours for LensCrafters Optique?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does LensCrafters Optique provide any specialty services?
LensCrafters Optique offers specialty services such as AccuFit and myLook, as well as digital retina photos (availability varies by location).
What payment options are available at LensCrafters Optique?
You can pay with American Express, Visa, MasterCard, Discover, cash, checks, Apple Pay, and Android Pay at LensCrafters Optique.
Are there any nearby places to visit before or after your appointment at LensCrafters Optique?
Yes, nearby you can visit Magnolia Bakery and Patisserie Chanson for delicious baked goods, or enjoy a meal at Bondi Sushi or Just Salad. These are great spots to relax before or after your visit.
How can nearby public transportation help me reach LensCrafters Optique?
You can use the Smith-9th Street SUBWAY Station nearby to easily reach LensCrafters Optique via public transportation.
What nearby healthcare providers are close to LensCrafters Optique?
Nearby healthcare providers include Doctors of Optometry - Coronado and AdvantageCare Physicians Lincoln Square Medical Office, which can be helpful resources for comprehensive eye and medical care in the area.