LensCrafters Optique

Reviews

• JD

  Joel Dantas-Shoemaker

  3 days ago
  1.0
  Awful. So I wear glasses for years and have a recent RX all from OPTYX who is fantastic to work with. For location convenience i tried to use Lens Crafters for a contact RX for the option of wearing those. Exam went fine and the eye doctor was great. The office overall, however, is awful. Very salesy environment. Four people helped me in one appointment. For some reason to just pay the $180 exam bill i had to sit down at a desk like i was buying a car. Very sales focused structure. The trail pair were supposed to arrive in a week. They apparently had my wrong number (it had already once been corrected but they still had a wrong number.). I call. I just want to come in and get the trial lair and put in at home. THEY REFUSED. multiple people insisted i had to attend a TRAINING. I’ve worn contacts before I don’t need a training. I gave them multiple times the opportunity to help me just pick up the trial pair without the training telling them i was prepared to give a review. They didn’t solve the issue to my satisfaction. I can’t recommend anyone continue business with this. It’s contacts not a car they make the process belabored and they don’t serve the customer, only the sales process.
• JZ

  John Zaccaro

  6 days ago
  5.0
  Warm and friendly service. Raudo is great. Very professional store. Will be back.
• TL

  Talia Lindsay

  Feb 23, 2026
  1.0
  I’ve purchased 2 pairs of glasses here. The glasses are great, love them. What I dislike is how they treat their staff.. it’s a whole blizzard outside. The mayor put out a travel ban until 12pm today. There’s very little visibility outside, yet they are forcing their NON ESSENTIAL WORKERS to travel in this weather. Considering the store already deals with frequent theft incidents, it’s surprising that management would prioritize staying open during unsafe conditions instead of protecting both staff and operations. How many customers do you think you’re getting today? It’s companies like this that let out crocodile tears about losing money but would rather WASTE money paying employees and electric bills by being open w/ no income returning. Stupidity and greed doesn’t prosper! To be clear: While I love the products, I strongly disagree with the decision to require staff to travel during an active blizzard and limited visibility conditions. Employee safety should come first, especially for non-essential services. Decisions like this raise serious concerns about how workers are valued.
• TP

  Tim P

  Feb 15, 2026
  1.0
  I’ve been coming here for years, but after my recent experience, I’m reconsidering returning. I called to request that my prescription be emailed to me, as I am currently abroad and unable to pick it up in person. The staff member who answered the phone was quite rude. Instead of explaining the process, she immediately responded, “No, we don’t do that.” Only after further discussion did she mention that a request could be submitted to corporate and that the prescription could be emailed within a week. It felt as though this option was withheld initially, which was frustrating. What makes this more confusing is that I requested my prescription last year and had it emailed to me without any issue. I would appreciate clearer communication and more courteous service in the future. Please do better.
• JS

  juliette sanderson

  Feb 15, 2026
  5.0
  had a wonderful experience at lens crafters today! Jasmine helped me find frames in my budget and broke down all the costs with full transparency! This is usually an overwhelming and confusing experience for me but with Jasmines help it was seamless and actually quite fun!

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