LensCrafters Optique

Reviews

• EC

  Elise Cloutier

  3 days ago
  1.0
  Most rude, disgusting, and entitled receptionist currently walking the face of the earth. I hope her $15 an hour wage is worth the lost business to the company over her deplorable attitude. Called me 30 minutes prior to my appointment to "confirm" it and tell me I had to complete paperwork that was never sent to me. You think they, like any other professional practice, would confirm appointments 12-24 hours ahead, not 30 minutes. Then tried to gaslight me about my insurance information because of missing records in their system--while I was in my insurance portal looking at the records myself. But according to the receptionist at Lenscrafters, they don't exist. Had previously used LensCrafters for exams for years but with this treatment of a paying customer on top of the constant up-sell tactics I would rather give my money to a local business that employs professionals, rather than this chain who is comfortable employing rude unsocialized people with no decorum in customer service positions.
• LW

  Lili Weinstein

  3 days ago
  5.0
  Walked in on a whim and the staff at the desk was very helpful, and then Ifeoma adjusted and cleaned my frames and they are better than they’ve ever been
• DA

  Dipo Ashiru

  6 days ago
  5.0
  Ifeoma was super helpful. She welcomed me warmly and walked me through the process and what to expect. Even recommended the frames I ended up going with. She's a gem. Dr. Hamza was equally professional and pleasant in his assessment and demeanor. Got in and out within my one-hour scheduled slot.
• AS

  Ashley Shan

  Feb 25, 2026
  5.0
  My father broke the rim of his glasses within hours of boarding a flight, which would have been a huge nightmare, and the whole LensCrafters team couldn’t have been more helpful in solving our problem. Our optician Ifeoma understood the urgency and took care of the glasses right away. She fixed the glasses in about 15 minutes and this service was free of charge. This was my first time visiting a lenscrafters store and I’ll be recommending it to everyone I know. We are very grateful for Ifeoma and the team.
• LL

  Laura

  Feb 20, 2026
  5.0
  I had a glasses emergency with the only glasses i can use for work .. and i stopped at Lens Crafters on columbus circle .. even though i bought them somewhere else … Maurice helped me and fixed them very efficiently and graciously and saved me so i can play my violin at lincoln center tonight where i m playing sleeping beauty at new york city ballet tonight and all weekend … without Maurice’s help i would be unable to do a great job !!!!! He didn’t even charge me … He is a lifesaver… career saver … my super glasses hero !!!! Also the other people in the store are lovely friendly and have an awesome vibe … i highly recommend it to anyone who needs any eye glass needs… Laura Corcos Oatts

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