Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
750 reviews
5 stars
680
4 stars10
3 stars5
2 stars10
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and attentive, with many specific mentions of individual employees going above and beyond.
Efficiency
Many reviews highlighted the quick service and efficient processes, with customers appreciating the fast turnaround for glasses and eye exams.
Product Knowledge
Customers noted the staff's professionalism and knowledge, particularly in helping them choose frames and explaining lens options.
Mixed Experiences
While many had positive interactions, some customers reported issues with miscommunication regarding insurance and product details, leading to dissatisfaction.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a pleasant shopping experience.
- LVLux VeritasNov 2, 20253.0I visited LensCrafters at 60 Broad St in the financial district of NY to update my frames for a new prescription. The new store design and branding looked fantastic. My initial interaction was positive, and I ordered a new pair of glasses. I specifically requested shipping and paid the $10.00 fee, providing my address, email, and contact information. The problems began with fulfillment. A week later, when I called for a status update, I was told the glasses were almost ready (needed final inspection) but was then asked if I wanted to pick them up. I reminded the associate that I had paid for shipping, and they assured me they would be sent 'asap.' Another week passed, and when I called again, I was told the glasses were ready for pickup for a second time. I was flabbergasted that my paid shipping instructions were still being ignored. I had to speak with a manager, who finally assured me the glasses would be shipped and would arrive within three days. I did finally receive my glasses weeks later. This sequence of events shows a serious lapse in customer care, efficient order tracking, and final fulfillment…LensCrafters…do better please. ** Update- I received a 50% discount on my next purchase at LensCrafters for the issue. This is way beyond my expectations and I really appreciate that attention was paid to this problem and resolved.
- GJGary JenningsOct 22, 20255.0⭐️⭐️⭐️⭐️⭐️ I walked in off the street and Andrew at LensCrafters went above and beyond! He took care of my glasses right away—fast, friendly, and completely free of charge. You don’t see service like that very often anymore. Andrew truly made my day, and I’ll definitely be coming back here for all my eyewear needs. Thanks again, Andrew! 👏
- MMMadison MurrayOct 8, 20255.0Always a delight! The ladies are lovely and I’m always in and out in record time.
- BBBronwynOct 3, 20255.0On a busy Thursday, Kavithe helped me find the perfect glasses. She intelligently responded to my needs and supported me as we searched through options for new frames. So grateful for her professionalism and support. A customer’s dream!
- XXXave325Sep 30, 20255.0Everyone was amazing. The doctor was very knowledgeable and answered all my questions and the front desk staff were so friendly and helped me with my purchase! They have a huge selection as well!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at 60 Broad St offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and offers a wide range of designer eyewear brands.
What are the store hours for the LensCrafters location at 60 Broad St, New York?
The store is open Monday to Friday from 8:00 AM to 7:30 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters at 60 Broad St provides in-store pickup options for customers.
How can I schedule an eye exam at LensCrafters in New York?
You can schedule an eye exam online through LensCrafters' scheduling link specific to the 60 Broad St location.
What designer eyewear brands are available at LensCrafters?
LensCrafters offers designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What forms of payment does LensCrafters accept?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, MasterCard, and Visa.
Are there any notable places near LensCrafters at 60 Broad St that I can visit?
Near LensCrafters, you can visit New York County Passport for government services, enjoy a meal or coffee at Pret A Manger, or explore marketing agencies like Beck & Stone and IMRE.
How can I find LensCrafters easily using nearby public services?
You can use nearby landmarks such as the New York County Passport office or grab a coffee at Pret A Manger to help locate LensCrafters at 60 Broad St.
Are there any places near LensCrafters that can assist with transportation or other services?
Yes, the NYC Taxi and Limousine Commission is nearby, which might help with local transportation needs before or after your visit.