Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
753 reviews
5 stars
682
4 stars10
3 stars5
2 stars10
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with several specific mentions of individual employees who provided exceptional service.
Order Fulfillment Issues
Several reviews highlighted significant problems with order fulfillment, including delays in receiving glasses and issues with incorrect prescriptions.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about unprofessional behavior from some staff members and issues with communication regarding insurance and services.
Store Environment
Customers appreciated the clean and organized store environment, as well as the modern design and selection of frames available.
- AAAlfonso Amador5 days ago5.0I came in to replace my glasses under warranty and the experience exceeded my expectations. The process was straightforward, the staff was professional and helpful, and everything was handled without any pushback or unnecessary delays. They clearly explained my options and made sure I was taken care of. Overall, very satisfied with the service and how smoothly the warranty replacement was handled. I’d definitely return and recommend this location.
- JJJuliaDec 21, 20251.0Terribly managed lens crafters location, after I made an appointment online they cancelled my appointment without calling, texting, emailing, or reaching out to me in any way. They then gave my appointment time to someone else. When I showed up to my appointment time with an email confirmation they would not see me and did absolutely nothing to rectify the situation.
- KWKen WaiteDec 15, 20255.0Great experience as a first timer; and I’ve worked down here for a decade! Special shoutout to James for the quick and efficient repair of the frame. I’ll be a return customer the next time I’m in the market for new eyeglass wear
- LLLuxNov 2, 20253.0I visited LensCrafters at 60 Broad St in the financial district of NY to update my frames for a new prescription. The new store design and branding looked fantastic. My initial interaction was positive, and I ordered a new pair of glasses. I specifically requested shipping and paid the $10.00 fee, providing my address, email, and contact information. The problems began with fulfillment. A week later, when I called for a status update, I was told the glasses were almost ready (needed final inspection) but was then asked if I wanted to pick them up. I reminded the associate that I had paid for shipping, and they assured me they would be sent 'asap.' Another week passed, and when I called again, I was told the glasses were ready for pickup for a second time. I was flabbergasted that my paid shipping instructions were still being ignored. I had to speak with a manager, who finally assured me the glasses would be shipped and would arrive within three days. I did finally receive my glasses weeks later. This sequence of events shows a serious lapse in customer care, efficient order tracking, and final fulfillment…LensCrafters…do better please. ** Update- I received a 50% discount on my next purchase at LensCrafters for the issue. This is way beyond my expectations and I really appreciate that attention was paid to this problem and resolved.
- GJGary JenningsOct 22, 20255.0⭐️⭐️⭐️⭐️⭐️ I walked in off the street and Andrew at LensCrafters went above and beyond! He took care of my glasses right away—fast, friendly, and completely free of charge. You don’t see service like that very often anymore. Andrew truly made my day, and I’ll definitely be coming back here for all my eyewear needs. Thanks again, Andrew! 👏
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at 60 Broad St offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and offers a wide range of designer eyewear brands.
What are the store hours for the LensCrafters location at 60 Broad St, New York?
The store is open Monday to Friday from 8:00 AM to 7:30 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters at 60 Broad St provides in-store pickup options for customers.
How can I schedule an eye exam at LensCrafters in New York?
You can schedule an eye exam online through LensCrafters' scheduling link specific to the 60 Broad St location.
What designer eyewear brands are available at LensCrafters?
LensCrafters offers designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What forms of payment does LensCrafters accept?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, MasterCard, and Visa.
Are there any notable places near LensCrafters at 60 Broad St that I can visit?
Near LensCrafters, you can visit New York County Passport for government services, enjoy a meal or coffee at Pret A Manger, or explore marketing agencies like Beck & Stone and IMRE.
How can I find LensCrafters easily using nearby public services?
You can use nearby landmarks such as the New York County Passport office or grab a coffee at Pret A Manger to help locate LensCrafters at 60 Broad St.
Are there any places near LensCrafters that can assist with transportation or other services?
Yes, the NYC Taxi and Limousine Commission is nearby, which might help with local transportation needs before or after your visit.