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LensCrafters

4.7
(761 reviews)

Business Details

60 Broad St, New York, NY
10004-2351, United States
(212) 785-0797
https://local.lenscrafters.com/ny/new-york/60-broad-st.html

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
60 Broad St, New York, NY
10004-2351, United States

Hours

Reviews

4.7
761 reviews
5 stars
691
4 stars
10
3 stars
5
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of individuals like Kavithe, Andrew, and Iliana for their exceptional service.

Repair and Adjustments

Customers appreciated quick and free repairs for glasses, with several positive mentions of staff fixing issues promptly and efficiently.

Order Fulfillment Issues

Some customers reported significant delays and miscommunication regarding their orders, particularly with shipping and fulfillment, leading to frustration.

Mixed Experiences

While many reviews were positive, there were notable complaints about unprofessional behavior from some staff and issues with insurance handling.
  • MN
    mary nunez
    1 day ago
    5.0
    Amazing time with Dayan, he was super professional helping me choosing and with my progressive glasses. Very attentive, and speaks Spanish. Thank you
  • NL
    Noor Louzi
    5 days ago
    5.0
    I came in to have my glasses fixed. Dayan helped me fix them and the process was very smooth and quick. He was very kind. I would love to be back to get an eye test and new glasses!
  • DK
    Dario Komsic
    5 days ago
    5.0
    What an amazing service! I stopped by to have my sunglasses „services“ due to them getting bent in my bag and they were unwearable. The amazing employee that helped me out was sooo kind and helpful. They fixed my glasses up for free, I was so grateful I actually wanted to buy another pair as well as a thank you, but they didnt have any models that would fit my huge head haha Next time I am here I am definitely stopping buy and buying myself new sunglasses. Great service, the place is really neat and the employees are really helpful! If Keep up the good work, and thank you Daria!
  • PO
    Paul Ortega
    Feb 25, 2026
    5.0
    Great experience with Dayan at LensCrafters! He was friendly, professional, and quickly repaired my glasses. Clear communication, genuine care, and excellent service. Highly recommend working with him!
  • AB
    Alex B
    Jan 31, 2026
    5.0
    My glasses were mangled and unaligned and I brought them to LensCrafters downtown, a location near to where I work. It was a sight (pun intended) to see Andrew confidently and excitedly work on them like a first-class chef in a brand new kitchen. True, he started off by giving a disclaimer that the store offers no warranty, though that was likely said in jest as it was clear the spectacles were in the hands of a master, an artist, a craftsman. That last syllable is worth a new paragraph, as when I asked him how much I owed, he said, "nothing." This man was satisfied with a much more valuable commodity: Pride in his work and the appreciation of a customer. To the flunky in "Management" reading this and discerning that no money was transacted, consider that I am much more likely to buy from you in the future based on this experience. Thank you, Andrew. Well done.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

LensCrafters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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