LensCrafters

4.7
959 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1430 3rd Ave, New York, NY
10028-1904, United States

Hours

Reviews

4.7
959 reviews
5 stars
861
4 stars
23
3 stars
5
2 stars
9
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like Sergio, Alim, and Dr. Liu for their exceptional service.

Product Availability

Several reviews highlighted issues with product availability and delays in receiving glasses, leading to frustration among customers.

Professionalism

While many staff members were noted for their professionalism, some reviews mentioned unprofessional behavior and lack of knowledge among certain employees.

Repair Services

Customers expressed satisfaction with quick and efficient repair services, often receiving free adjustments and repairs.

Appointment Issues

There were complaints about appointment scheduling and communication, including missed calls and long wait times for services.
  • ES
    Esther Seligson
    Nov 13, 2025
    5.0
    10/10 recommend the service at the 81 and 3rd LensCrafters. Alim was extremely patient with me and such a great sales rep
  • AL
    Amadeo Lopez
    Nov 3, 2025
    5.0
    Exceptional service. Everyone tries to find you the best deal as possible. I saw two different optometrists the both times I went, but both of them put so much care and attention and answered every single one of my questions. And the retail side every person I interacted with was fabulous. again try to find me the best deal with my insurance.
  • TC
    The Carreras
    Oct 31, 2025
    5.0
    Overall experience at this location is always 10/10. Everyone provides such a warm welcome, all of the staff is very knowledgeable. Best of all, the optician, Robert is amazing when it comes to picking the right frames. Will definitely recommend to friends and family.
  • HL
    heather leifer
    Oct 26, 2025
    5.0
    The team was amazing! Sergio was especially helpful with a minor frame repair and adjustment. Thank you!
  • JB
    Jade Barsalona
    Oct 19, 2025
    5.0
    Big thank you to Sergio for helping me find my green glasses He was super kind, patient, and went out of his way to make sure I got them the way i like . Really appreciated his help such a genuinely nice person and store has a nice wide selection.will be coming back!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.