LensCrafters

Reviews

• NJ

  nikki johnson

  2 days ago
  5.0
  I had glasses with frames that were literally broken in half and Fredo rescued the lenses and put them in an extra frame I’d brought. I didn’t think it could be done. But he did it! Thank you, Fredo! Thank you, LensCrafters!
• TP

  Theresa Piti

  5 days ago
  5.0
  Returned to LensCrafters for my annual exam and the customer service was outstanding. They took me in earlier than my appointment was scheduled for which was a bonus. Dr. Johnson was very friendly and personable. Yonathan helped me with ordering glasses. As far as price goes for glasses etc., it's no different from other places but insurance helps. Good selection of frames to choose from. I'm looking forward to picking up my new glasses!
• PT

  Philly Thelusma

  5 days ago
  5.0
  Went in today for a doctor’s appointment. Dr Johnson and the optician Yohnathan made my experience truly unforgettable. I had an amazing experience because of these amazing people.
• II

  IrisQ

  Feb 16, 2026
  1.0
  The service was very slow, even though there were only two other customers. They completely forgot about me and that I was there to choose frames, since I already had my prescription. This was frustrating, and in the end I left with nothing. It made me feel like I was inconveniencing them. Overall, a disappointing experience.
• SK

  SRupo Krupo

  Feb 2, 2026
  5.0
  This may genuinely be the best staff I’ve ever encountered at any location, for anything. Turnaround time was impressive. I picked up two pairs of glasses just nine business days after my exam. Melanie assisted me throughout my entire appointment and was very kind and sweet to me. The experience felt more like hanging out with a friend than a medical visit, and everything felt very personalized. She clearly explained the screening process, was incredibly patient as I navigated the machines, and immediately put me at ease. There wasn’t a hint of condescension, which unfortunately has not been my experience at another LensCrafters location in the city. This was my first optometrist visits and Dr. Johnson explained everything in a clear and digestible way and even took the time to draw things out (on paper) to thoroughly explain how my ADHD medication was contributing to the symptoms I was experiencing. I really appreciated how he leaned into my concerns rather than dismissing them, especially around something I already had doubts about. He was reassuring and generous with information. This experience genuinely restored my faith in healthcare providers, especially in an age of increasing and excessive dependence on Ai when we SHOULD be talking to human experts. After the exam, Melanie helped me choose frames and even picked out some trendy options she thought I’d like, and DID. Melanie also carefully compared my insurance coverage with available discounts and found that purchasing in store was actually the more affordable option. My glasses were ready in about two weeks. I recommend this LensCrafters location to anyone as indecisive as I am.

Frequently Asked Questions About LensCrafters