LensCrafters

Reviews

• CC

  Cat Coleman

  5 days ago
  5.0
  EST Lens Crafters in the World. Roger fixed my glasses and saved our NY trip.
• AA

  Andres

  5 days ago
  5.0
  I would definitely come back to this location, from the moment I entered I was well received by Roger to book my eye exam appointment, and then attended by Dr. Lu for my exam she was all professiona patient and kind all the time. Then for my new pair of glasses Roger was so nice to help me get the best deals available at the moment, when I got my glasses I wasn't convinced for the color I chose and Roger was very helpful in getting me the right color I was looking for. I just picked up my new glasses now and I'm all satisfied with these new ones. Thanks Roger and Dr. Lu for the patience and help through the process.
• JG

  John Gold

  Feb 24, 2026
  1.0
  ⭐ 1 Star This was an extremely frustrating experience from start to finish. For my eye exam, I waited over an hour past my scheduled appointment time. I was given progressive lenses that I couldn’t adjust to, so I booked a follow-up to switch to regular reading glasses. That appointment was also delayed by at least 30 minutes. It only got worse from there. The sales team couldn’t process the change because of “system issues,” didn’t know what my refund would be, and told me their system was down. Later, they called to say I had to physically come back into the store just to swipe my credit card to process the refund — and only then would they begin remaking the glasses. Multiple long waits, disorganization, and making customers come back in to fix internal system problems is unacceptable. Completely inefficient and a waste of time. I expected much better.
• DM

  Dova Marder

  Feb 17, 2026
  5.0
  Fatima spent nearly two hours with me, helping me select my glasses and advising me all the way. She was so knowledgeable, so personable, and so much fun with whom to work. I probably should have gone with the frames that she liked best for me (and that I best, too), but, deferred to my family’s opinions on the end, reassured by Fatima that if things didn’t work out with the frames I chose, that the original pair were on my record and would be “waiting for me”. I only visit this particular store for my exams and glasses—they did not disappoint! Thanks, too, to Leo for his consultation. Highly recommend!
• KK

  Kcris

  Jan 30, 2026
  5.0
  This was my first time at LensCrafters. We arrived at the Avenue of the Americas location about five minutes before 9:00 a.m., and Cristina let us in even though the store was not officially open yet. I really appreciated that, especially because it was very cold outside. Cristina assisted me and was incredibly helpful! I had already received quotes from other optical stores, and their prices were insane. Cristina took the time to explain what was truly best for me and how I could save money while still getting the best lenses. I really appreciate the time and patience she showed—I could tell she genuinely cares about her customers. I left happy with my purchase, and three weeks later I picked up my glasses and am very satisfied with them. I will definitely return whenever I need new glasses. Thank you, Cristina! 😊

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