LensCrafters

4.9
1269 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
777 3rd Ave, New York, NY
10017-1406, United States

Hours

Reviews

4.9
1,269 reviews
5 stars
1,202
4 stars
27
3 stars
3
2 stars
7
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for their friendliness, professionalism, and helpfulness, with many customers highlighting specific associates like Spencer, Lajuana, and Carlyle for their exceptional service.

Product Selection

Customers appreciated the wide variety of frames and lenses available, often noting that they found exactly what they were looking for.

Efficiency

Many reviews mentioned quick service, with several customers receiving their glasses on the same day or having repairs done promptly.

Mixed Experiences

While most feedback was positive, some customers reported issues with insurance claims and aftercare service, indicating a need for improvement in these areas.

Store Environment

The store was described as welcoming and well-organized, contributing to a pleasant shopping experience.
  • CC
    Cauan Cardoso
    Nov 11, 2025
    5.0
    Dr. Da Silva handled my eye exam with skill and professionalism, and Jalene was attentive and helpful while I explored my options for new glasses. The entire visit ran smoothly, and I left very satisfied with the care and service.
  • JC
    Jennifer Carlson
    Nov 10, 2025
    5.0
    I visited this evening and LensCrafters service was exceptional! Israt was an amazing associate. She was so helpful, friendly and caring. She went out of her way to assist me. Thank you For the five star service
  • JH
    jeanice huang
    Nov 6, 2025
    5.0
    I love my new pair of glasses from this location! Preston was super helpful in helping choose frames that are comfortable and fitting for my face. He helped me adjust all the things with the glasses and suggested thinning out one of the lenses which I’ll always do now moving forward. All the staff were friendly and I didn’t feel rushed to buy. I found a great pair, great price and had a wonderful experience!
  • DD
    Diane
    Nov 4, 2025
    1.0
    Guys if you are open, please answer the phone. The instructions ask me to press 1 to speak to the sales associate and as soon as I press 1 it repeats the same instructions. Other associates at different locations just tell me to call you guys. Why is the system so broken? And this is even a flagship store.
  • BW
    Brenda Whitacre
    Oct 29, 2025
    5.0
    Re: Sales Representative 509152 Carlyle Joseph: Carlyle delivers exceptional sales performance at LensCrafters that cannot be replicated by AI or any automated system. His ability to build genuine rapport with customers, creates trust and loyalty that drive repeat business and referrals. Beyond transactions, Carlyle applies hands‑on product expertise, improvises solutions for unique fit or comfort . Carlyle’s presence not only closes sales but preserves the in‑store experience and brand reputation that distinguish LensCrafters in a competitive market. . Yours truly, Brenda R Whitacre

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.