LensCrafters

4.9
1303 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7 West 34th Street, New York, NY
10001, United States

Hours

Reviews

4.9
1,303 reviews
5 stars
1,240
4 stars
18
3 stars
3
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Rachel, Ramon, and Dr. Choi.

Efficiency

Many reviews highlighted the quick service and efficiency in handling adjustments and repairs, with customers appreciating the minimal wait times.

Mixed Experiences

While most feedback was positive, there were notable complaints regarding inconsistent service, particularly from front desk staff, leading to frustration for some customers.

Professionalism

Customers frequently noted the professionalism of the optometrists and staff, particularly in conducting eye exams and explaining options clearly.

Product Quality

The quality of glasses and adjustments received positive remarks, with customers expressing satisfaction with their purchases and the effectiveness of the adjustments made.
  • AY
    A Y
    Nov 15, 2025
    5.0
    I don’t usually take the time to leave a review for a random store, but just had a seamless experience for an eye exam and contact restock. Every single staff member was polite and efficient, appt was on time, in and out in less than 30 mins. No one tried to upsell. Used to dread doing this each year but maybe not anymore!
  • BM
    Benjamin Morss
    Oct 19, 2025
    5.0
    Charilse was amazing! My glasses were misaligned and she fixed it perfectly in 5 minutes. Great store - could not be happier
  • AL
    Andrea Lombardi
    Sep 22, 2025
    5.0
    Thank you Ramon for my glasses adjustment!
  • LR
    Luz Rodriguez
    Sep 12, 2025
    5.0
    Go see Rachel she made my experience so easy was able to get the eye exam the same day she explained everything and was able to provide the best price for the frames I wanted amazing experience I will stick to this lens crafters for sure the whole team was amazing great job………..☺️
  • MJ
    Mark J
    Sep 9, 2025
    5.0
    I walked in to have my sunglasses repaired, there was no wait, and they completed the repairs quickly - no charge!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.