Club Pilates West 57th is a boutique Pilates studio specializing in reformer fusion classes for anyone, at any age or fitness level. Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.
Many customers praised the instructors for their knowledge, communication skills, and ability to provide challenging yet enjoyable classes.
Customer Service Issues
Numerous reviews highlighted significant problems with customer service, including poor communication, aggressive sales tactics, and unprofessional behavior from management.
Class Experience
While many enjoyed the classes and found them beneficial, some reported issues with class cancellations and scheduling errors that negatively impacted their experience.
Facility Cleanliness
The studio was frequently noted for its cleanliness and welcoming atmosphere, contributing positively to the overall experience.
Membership Concerns
Several customers expressed dissatisfaction with membership policies, including unexpected charges and difficulties in canceling memberships.
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Shahd Saleh
5 days ago
5.0
Annie was so welcoming and very kind
AB
Andrea Balogh
Nov 11, 2025
3.0
I love the club but not this class. The instructor wore a mask which made it almost impossible to understand the instructions given and the instructions were complicated and confusing.
AP
Ananya Purushottam
Nov 5, 2025
5.0
Annie and Clementine are amazing! Annie is my favorite, her classes have great structure and the perfect level of challenge. It is also very easy to connect with the studio and reschedule lessons etc. 11/10!
MC
Michelle Ciraci
Oct 9, 2025
5.0
Annie is the best
KD
Kirk Cambridge Del-Pesche
Oct 2, 2025
5.0
What an incredibly powerful 1st session. I felt it in every part of my body. I am hooked!