Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.7
403 reviews
5 stars
367
4 stars
8
3 stars2
2 stars2
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and attentive, providing excellent customer service throughout the entire process.
Efficiency
Customers appreciate the quick and efficient service, with many noting short wait times and prompt assistance.
Eye Exam Experience
The eye exams are reported to be thorough and well-explained, contributing to a positive overall experience.
Product Selection
Customers enjoy the wide variety of frames and lenses available, often finding exactly what they are looking for.
Communication Issues
Some customers experienced miscommunication regarding services, particularly concerning the availability of ophthalmologists, leading to frustration.
- DPDi Pinheiro4 days ago5.0I love Warby Parker in general, but this Union Square store has a special place in my heart, because I was treated with such care and attention by one of their employees. Ant is their name. I needed help to fix the only pair of glasses I had. Despite the fact It wasn’t a WB frame, they didn’t hesitate when I walked in, fixed my glasses on the spot and refused to charge for it. They are the best!
- CCChristian Clarke6 days ago5.0This was an INCREDIBLY smooth experience :) I scheduled my eye exam an hour before it started, arrived, and checked in easily. I was greeted right away when I entered by the sweet employee up front and then I browsed around while I waited for my appointment time. Gracie was so kind and informative during my appointment. Everything that was happening was explained to me in an easy to understand way, and she was so nice the whole time. Dr. Fleyshmakher was efficient, kind, and informative as well :) after I got my prescription, Zach (unsure of proper spelling), helped me find frames within MINUTES. He knew what questions to ask and what to recommend. Although I couldn’t afford the add ons to the prescription, everyone was informative about their benefits! Best of all, I didn’t feel heavily pressured to add the add-ons. They were offered to me and when I declined, Zach in no way made me feel bad for not adding them on (which has not always been my experience with glasses shopping at other brands). Big 10/10 to this staff, they deserve any possible praise and recognition possible :)
- CCCliff CristofaroNov 16, 20255.0The manager at the Union Square Warby Parker (Hakim?) is an absolute G. He and the staff were really top notch. He is so knowledgeable and friendly. He even spent the extra time helping me replace a damaged pair of glasses. I didn't have to do a thing and he made it so quick and easy. Don't go anywhere else. Thanks Again guys!
- PWPeter W.Nov 6, 20255.0First time WP shopper today. I brought in rx from a doctor who doesn't provide materials. I always say advertising is irrelevant (if I don't want a Prius, it doesn't matter how many times I have to see the commercial) but in cases where the consumer may not have brand awareness, I see (haha) it works. Price, selection and hipness are as advertised. Might could use more locations, but OK. Best part of the shopping experience was the friendly helpful technician, Vilma. Although I ended up with the style I had in mind going in, she picked out several other good frames, and explained the different options for lenses. Seemed to be only one or maybe two other techs on duty at the moment, but evidently I picked a slow hour, so I was in and out in maybe 20 minutes. Style and quality of frames look good, and my lenses are way out of date, so I am looking forward to picking up my new glasses next week.
- JAJohn ArboledaNov 5, 20251.0I definitely don’t recommend this place, yesterday, November 4, I bought some sunglasses, they gave me the sealed product. When I used the glasses I realized that I had some scratches on the glasses, so I came today, November 5, to have the change done and they told me that I could do it. I chose different glasses because the ones I bought didn’t have them, they went to check if they had glasses of those and no, they didn’t. I chose others again and they told me they didn’t have them either. I think they are not interested in product changes due to factory damage. They are only interested in selling. Nor was the advisor able to tell me what glasses they had available, all he did was go see in the warehouse and then tell me that he didn’t have those glasses available that I chose
Frequently Asked Questions About Warby Parker Union Square
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What do I need to bring when visiting Warby Parker Union Square for eyewear?
You just need your eyes! If purchasing prescription glasses or contacts, bring your current prescription (digital or physical). If using an FSA or HSA card, bring that as well. You can also come just to browse or book an eye exam.
Does Warby Parker Union Square accept vision insurance?
Yes, they are in-network with several major insurance carriers and also support out-of-network benefits. Coverage may vary by location or plan.
Can I get measurements and adjustments at Warby Parker Union Square?
Yes, optical measurements are provided to complete orders. Complimentary adjustments for life are available, and opticians can make adjustments if your frames don’t fit perfectly.
What is the return and exchange policy?
There is a 30-day hassle-free return or exchange policy for eyewear and accessories, whether purchased online or in-store. Contact lenses can also be returned or exchanged within 30 days if unopened.
Does the store offer DMV Vision Tests?
Yes, all New York locations including Union Square offer a 15-minute DMV Vision Test for $25 with no appointment needed. If you don’t pass, you can schedule a comprehensive eye exam.
What are the Warby Parker Union Square store hours?
The store is open daily from 10:00 AM to 7:00 PM, Monday through Sunday.
What kinds of products and eyewear brands does Warby Parker Union Square offer?
They offer prescription glasses (starting at $95), sunglasses, progressive lenses, contact lenses, and eyewear from brands like Acuvue, Air Optix, Biofinity, and more.
How can nearby places like Paper Source or Tocqueville Restaurant enhance my visit to Warby Parker Union Square?
After selecting your eyewear at Warby Parker, you might enjoy visiting nearby Paper Source for gifts or crafting supplies, or dine at Tocqueville Restaurant for a French meal, making for a pleasant outing around Union Square.
Are there wellness and beauty spots near Warby Parker Union Square?
Yes, destinations like Glowbar Union Square offer spa and skincare services nearby, perfect for relaxing before or after your eyewear shopping experience.
How can public services nearby benefit customers visiting Warby Parker Union Square?
Nearby services such as City National Bank can help with financial needs, and mental health support like Robyn Cirillo, Psychotherapist, are also close by, making the area convenient for multifaceted errands.