Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.5
326 reviews
5 stars
275
4 stars
13
3 stars4
2 stars
9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Marvin and Migdalia for their exceptional service.
Product Selection
Customers appreciated the wide variety of stylish frames available, often highlighting the affordability and quality of the glasses.
Store Experience
The store atmosphere was frequently described as clean, modern, and welcoming, contributing to a positive shopping experience.
Mixed Experiences
While many reviews were positive, some customers reported issues with service quality, including long wait times and miscommunication regarding orders.
Eye Exam Process
The eye exam experience received mixed feedback, with some customers enjoying the thoroughness and professionalism, while others expressed dissatisfaction with virtual exams.
- BSBetty Swann4 days ago5.0As usual, the two guys that help me in the one down in Soho were so kind and patient with me and I switched around several times until I finally found the one I liked and then I got another one that was different. Great job, guys!
- JNJOY NFINITINov 13, 20255.0My first visit to the Headquarters was on Sept. 22 to adjust a new pair of glasses I received in the mail. When I walked in, I was warmly greeted and assisted by Migdalia, who is truly a shining gem of a person! We went through the frame adjustment, but then she noticed how the lenses were protruding out of the lenses space and expressed concern about my eye safety. I began to explain my misunderstanding of how I put the order through and with how strong my prescription is, that I forgot how it was going to ultimately turn out. Migdalia suggested that I could change out the frames and choose a non-metal option that would ultimately take care of all the features that I wanted. I showed her the kind of style I usually go for and she went above and beyond to not only find ones similar to the ones I already own but also ones that could be potential trend-setters for a new look. However, because I was so dedicated to the frames that I originally picked out, I did not want to choose something that I was not 100% comfortable with. I felt like I was between a rock and a hard place, knowing that I needed to change frames but not having anything to choose from…the solution? Migdalia positively expressed that the journey doesn’t have to end at the physical location, but to search on the Warby Parker website and see the options online! Not only could I choose from hundreds of frames but there are certain ones that are exclusively available online, that I could add them to a “Favorites” page and compare looks! She also assured me that this would be an easy exchange and walked me through those steps so that I understood the choices I would be making when I found something later. I left the store feeling confident and inspired to see what else Warby Parker had to offer. It only took the train ride home that day to find something on the website that I instantly loved! (“Burke” – an online exclusive) After going through every pair of glasses on the page, I went back to HQ and completed the exchange order with Migdalia, as she gave me her full assurance that my fears would be solved entirely. Weeks later, I was able to pick up the glasses at the HQ and excitedly show them off to her and finally feel the sense of relief that everything turned out exactly how she said it would! She was able to turn a standard customer interaction of exchanging glasses, an action that people could take for granted nowadays, into an experience that I will never forget. Her patience with me and my “overthinking” brain, her attention to detail, knowledge in her field and her overall passion of the Warby Parker brand have been one of the best memories I am truly happy to share here and anyone else who would read along! Thank you so much, Warby Parker HQ, for having true experts like Migdalia, Jorge, Julius, Nichole, Nia and anyone else I may have missed on my trips back and forth these past few weeks! If anyone is looking for glasses, contacts, high-quality customer service, look no further than the Warby Parker HQ in SoHo, NYC!
- SWSpring WuNov 11, 20255.0All the staff were AMAZING! They were very welcoming and showed me many frames that suited my facial structure. Senette was extremely helpful with guiding me through my lens options and frame colors. Check out was smooth and easy. If you’re looking to buy frames or even book an eye exam, the process is quick and easy!
- JWJohn WolsieferNov 9, 20255.0Truly a joyous experience - the team was incredibly gracious and kind. I have a unique prescription and they were able to help me navigate my options. The team walked me through all the lens types for regular and sun -- and helped me choose the best color lenses for my new sunnies. I could not be more excited! THANK YOU!
- SMSTEPHEN MOORENov 8, 20255.0I went to the main Warby Parker store on Spring Street, and it was a fantastic experience. All of the staff were super friendly and helpful. I also loved their selection of frames. I even took an exam there and that was quick and easy.👍🏽
Frequently Asked Questions About Warby Parker HQ and Showroom
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What should I bring when visiting Warby Parker HQ and Showroom?
You only need your eyes to try on frames. Bring a digital or physical copy of your current prescription if purchasing prescription glasses or contacts, and your FSA or HSA card if you want to use it. You can also just browse or book an eye exam.
Does Warby Parker accept vision insurance?
Yes, Warby Parker is in-network with several major insurance carriers and allows use of out-of-network benefits. Coverage may vary by location or plan.
Are measurements and adjustments available at Warby Parker?
Yes, they take any optical measurements needed and offer complimentary adjustments for life. An optician is available for adjustments if your frames don't fit perfectly upon arrival.
What is Warby Parker's return and exchange policy?
Warby Parker offers a 30-day hassle-free return or exchange policy for eyewear and accessories, whether purchased online or in-store. Contact lenses can also be returned or exchanged if unopened within 30 days.
Does Warby Parker in New York offer DMV Vision Tests?
Yes, all New York locations offer 15-minute DMV Vision Tests with licensed opticians for $25, with no appointment needed. Comprehensive exams can be scheduled if you don't pass.
What products does Warby Parker HQ and Showroom offer?
They offer high-quality prescription glasses starting at $95, plus sunglasses, progressive lenses, contact lenses, frames in various styles and materials, and eye exams.
What are the hours of operation for Warby Parker HQ and Showroom?
The showroom is open daily from 10:00 AM to 6:00 PM.
Which nearby places can I explore before or after visiting Warby Parker?
Before or after your visit, you can explore nearby spots like the Color Factory art museum, JuiceWell smoothie bar, and Trader Joe's grocery store for a rounded shopping and entertainment experience.
Are there convenient food options near Warby Parker HQ and Showroom?
Yes, nearby you will find various dining options such as NOMAD (Asian restaurant), Shai Hummus (Middle Eastern), Stone Bridge Pizza, Outlaw Burger, and Loumies halal restaurant.
How can nearby places help me find Warby Parker HQ and Showroom?
Landmarks such as Contemporary Architecture Practice: Ali Rahim & Hina Jamelle and the Aveda Advanced Academy are close by; these can help orient you when finding the showroom in SoHo, New York City.