Planet Fitness

4.7
298 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
374 Windsor Hwy, New Windsor, NY
12553, United States

Hours

Reviews

4.7
298 reviews
5 stars
252
4 stars
31
3 stars
3
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is consistently reported as clean and well-maintained, with staff actively cleaning equipment and facilities.

Staff Friendliness

Customers frequently mention the friendly and helpful nature of the staff, contributing to a welcoming atmosphere.

Equipment Availability

There is a good variety of machines available, with minimal wait times reported by members.

Management Issues

Some reviews highlight concerns about management responsiveness and the need for more experienced staff in certain situations.

Value for Money

Many customers appreciate the affordability of the gym membership and the overall value provided.
  • SH
    Sophia H
    Nov 13, 2025
    5.0
    Very clean facility
  • EH
    Eric Hull
    Nov 10, 2025
    4.0
    Has a variety of fairly user friendly equipment for weight training, and plenty of treadmills/bikes/step machines. My only complaint is that there isnt enough of a calisthenics exercise area, theres only enough room for a small handful of people to actively do calisthenics or HIIT workouts. Staff is friendly and helpful, and LOVE the black card member area!
  • PP
    Paul
    Nov 3, 2025
    2.0
    Gym is fine, my only complaint up until I found a cockroach on a hip adductor was that they aren't incorporating more free weight options like other planet fitness’s, but considering how often this place is closed it should really be sprayed for bugs regularly.
  • RD
    Rick Dewsnap
    Sep 20, 2025
    5.0
    Close to home, friendly staff, good value, clean and a lot of variety of machines, weights, benches and stations.
  • AR
    Agent Russ
    Jul 29, 2025
    1.0
    Everyone running the gym is very young including the managers on duty so when a situation comes that requires an adult persons evaluation and perspective you will not receive the due diligence or respect you deserve as a member. Your better off going to a gym where you can expect that the staff will be held more accountable for their inabilities and where there is someone who has the logic of customer service from a more experienced and skillful approach and there’s more mental range that can be initiated when needed.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Vails Gate, NY?

Planet Fitness in Vails Gate, NY is open 24 hours from Tuesday to Thursday, from 5 AM to midnight on Monday, 7 AM to 7 PM on Saturday and Sunday, and from midnight to 10 PM on Friday.

What types of services does Planet Fitness offer at this location?

Services include Classic Access gym facilities, Mobile App support, Free In-Club Fitness Training, Wifi access, Perks, Guest privileges, Tanning Salon, Massage Chairs, HydroMassage, Total Body Enhancement, half-price cooler drinks, Fitness Training, Premier Perks, and Virtual Fitness Training.