Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
267 reviews
5 stars
226
4 stars3
3 stars2
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unhelpful service.
Appointment Issues
Several customers experienced problems with appointment scheduling and management, including last-minute cancellations and lack of communication.
Product Quality
There are complaints about incorrect prescriptions and issues with glasses fitting, leading to dissatisfaction with the products received.
Staff Knowledge
Many reviews highlight the professionalism and knowledge of the optometrists and some staff members, particularly in providing thorough eye exams.
Store Environment
The store is generally described as clean and inviting, contributing positively to the customer experience.
- RWRoss WeinerOct 25, 20251.0I needed contacts and went for 2 contact prescriptions exams and they never finalized my prescription and I don’t have contacts. I even called to say my prescription was finalized and they still wouldn’t let me purchase contacts. Terrible customer service. I don’t like giving any bad reviews but I now have to give one. Never had this issue for contacts before.
- FOFrank O'NeillOct 18, 20251.0I came in for an eye appointment yesterday and asked to use the restroom. The two clerks said they don't have a restroom, that I had to go to Starbucks, a block away. They were very insistent, even though they could see I had a disability. I've used that bathroom in the past, so I know it's a lie. Goodby, Lenscrafters!
- HMHope MorganAug 23, 20251.0I called for an appointment today and was given one only to have the office call me two hours and forty minutes prior to my appointment to say that they have no record of me on file and that vi need to make an appointment with prior office and try to do the best that I can ok do the best that you can otherwise the visit will be $55.00. I explained to the office that my 👁️ hurts I’ve tried a warm compress no relief. I’m still stuck on do the best that you can WOW!!!!!!! SHAME ON YOU MT. KISCO LENS CRAFTERS.
- ANAmerican Grill NYCJul 3, 20255.0I HAD the GREATEST experience here. Tyiana and Junior were the COOLEST Representatives that I have ever had in any eye place. Tyiana was VERY professional, very explanative and just a true up beat personality. All the staff was very helpful and just an over all a FANTASTIC experience. Thank you Tyiana, thank you Junior and we hope LensCrafters NEVER lets these two individuals leave the company!
- AMAlexandra MarcusJun 7, 20255.0All of the staff was so great and had excellent customer service. Tracy was wonderful and was so patient and efficient with making adjustments to my glasses. I highly recommend this Lens Crafters
Frequently Asked Questions About LensCrafters Optique
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters Optique provide?
LensCrafters Optique offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada and Burberry.
Which vision insurance plans are accepted at LensCrafters Optique?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Optique?
You can schedule an eye exam online using their appointment link at LensCrafters' scheduling website.
What are the store hours for LensCrafters Optique?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters Optique offer in-store pickup?
Yes, LensCrafters Optique offers in-store pickup services.
What payment methods are accepted at LensCrafters Optique?
They accept American Express, Apple Pay, Android Pay, cash, check, Discover, Mastercard, and Visa.
Are there wheelchair accessible entrances at LensCrafters Optique?
Yes, the store has wheelchair accessible entrances.
What nearby restaurants can I visit before or after my appointment at LensCrafters Optique?
You can try nearby restaurants such as 5 Spice Tea House & Restaurant, Hermosa, and Tamarindos Fiesta Latina for a delicious meal before or after your appointment.
Where can I get mobile phone services near LensCrafters Optique?
Nearby mobile phone stores include Boost Mobile Mountkisco, AT&T, T-Mobile, and Total by Verizon for your telecommunication needs.
Are there fitness or wellness centers near LensCrafters Optique?
Yes, Club Pilates and StretchLab are nearby gyms and studios where you can engage in fitness activities.