Middletown Tri-State Eye

Reviews

• RD

  Randy Delaney

  Oct 6, 2025
  2.0
  I couldn't believe, when arriving, the receptionist was on the phone with another patient, and I overheard her mention a Dr.'s name from Crystal Run and was curious as I thought he had retired long ago. I was a patient of this Dr. approx. 20 yrs. ago. When she opened the window, I asked her if she was indeed talking about this Dr. and she said "I was talking to another patient, not you." This lady was incredibly rude and I feel she is not fit to be working with the public. I am polite with everyone, especially in a Dr 's office. I didn't ask her name and it's not like me to write a bad review but there was no reason to treat a patient like she did. I went on to have my tests with 2 professional girls without a problem. I didn't push the issue while there but the more I thought about it, the more incensed I got. I would think her supervisor would have a talk with her to know what her problem was This was on Monday@1:15pm
• GR

  Geri Romano

  Sep 8, 2025
  1.0
  I see many people giving bad reviews and most of it relates to the horrible office staff. I completely agree. I have taken both of my parents to this office and it’s always overcrowded and wait times are unacceptably long. Today was a nightmare. I brought my 97 year old mother and they made us wait 2 1/2 hours! On top of that I stepped out into the hallway to take a call from a surgeon who was evaluating my father in the hospital. I was simply listening in as he explained my father’s condition. An evil witch from the office came down the hall pointing in my face and threatened to call the police because I was on my cellphone. I tried to explain that I am caring for both parents simultaneously and just needed to listen to the call. She should have apologized to my mother for keeping her there for 2 1/2 hours but instead she threatened me. My mother was so upset. Needless to say I will be taking my mother to a new ophthalmologist.
• KM

  Keith McQueen

  Mar 20, 2023
  1.0
  Expect a waste at least 2 hours in the waiting room every single time you go there
• AW

  Anna Waite

  Mar 2, 2023
  1.0
  I would give zero stars if I could. Most unprofessional front desk staff, billing department, and doctor I have EVER worked with. The Dr was actually nice but I saw her 4 different times and she couldn’t diagnose me correctly. After lots of research I found out my diagnoses myself. Do not recommend. Update: after the reply from the office, I’m now even more concerned considering they replied they don’t have a female doctor. Then I’m not sure what “doctor” they let me see 4 times but she was definitely a female and I know I don’t have the wrong practice. 75 Crystal Run Rd in Middletown
• DS

  Deborah Sampson

  Nov 18, 2020
  1.0
  My appointment was at 2:15pm its now 3:56pm and im still waiting on a doctor to see me !! Totally ridiculous!! Very over crowded in waiting room I was ask to call from car till they where ready for me. Waited 45min then got call to come in to wait some more in waiting room!!

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