Middletown Tri-State Eye

Reviews

• RD

  Randy Delaney

  Oct 6, 2025
  2.0
  I couldn't believe, when arriving, the receptionist was on the phone with another patient, and I overheard her mention a Dr.'s name from Crystal Run and was curious as I thought he had retired long ago. I was a patient of this Dr. approx. 20 yrs. ago. When she opened the window, I asked her if she was indeed talking about this Dr. and she said "I was talking to another patient, not you." This lady was incredibly rude and I feel she is not fit to be working with the public. I am polite with everyone, especially in a Dr 's office. I didn't ask her name and it's not like me to write a bad review but there was no reason to treat a patient like she did. I went on to have my tests with 2 professional girls without a problem. I didn't push the issue while there but the more I thought about it, the more incensed I got. I would think her supervisor would have a talk with her to know what her problem was This was on Monday@1:15pm
• GR

  Geri Romano

  Sep 8, 2025
  1.0
  I see many people giving bad reviews and most of it relates to the horrible office staff. I completely agree. I have taken both of my parents to this office and it’s always overcrowded and wait times are unacceptably long. Today was a nightmare. I brought my 97 year old mother and they made us wait 2 1/2 hours! On top of that I stepped out into the hallway to take a call from a surgeon who was evaluating my father in the hospital. I was simply listening in as he explained my father’s condition. An evil witch from the office came down the hall pointing in my face and threatened to call the police because I was on my cellphone. I tried to explain that I am caring for both parents simultaneously and just needed to listen to the call. She should have apologized to my mother for keeping her there for 2 1/2 hours but instead she threatened me. My mother was so upset. Needless to say I will be taking my mother to a new ophthalmologist.
• AR

  Albert Reed

  Apr 8, 2025
  1.0
  Received phone call this morning from office manager!!! Regarding copay owed that u was totally unaware of. She was beyond beyond nasty and rude
• AC

  Angela M Colon

  Nov 23, 2020
  2.0
  I am not a happy camper I have seen one of the doctors due to bad vision. The doctor that I seen there told me I have bad vision because of my weight and health and that all the exams that they did showed that I have nothing wrong with my eyes. I left this place so hurt and uncomfortable due to sitting in the waiting room almost an hour and a half and then sitting in the back room for another hour and the fact that they made me feel so disrespected. I had went to get a second opinion and the doctor that I seen somewhere else told me that I have really bad dry eyes as well as abrasions and inflammation. I am on three different eyedrops and I definitely do need glasses and that my weight has nothing to do with my eyesight. I give this place two stars because of the pictures on the walls!!

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