LensCrafters

Reviews

• ZD

  Zenobia Diaz

  Mar 11, 2026
  5.0
  My experience at LensCrafters was very excellent. I highly recommend anyone to go there. Dr Deborah Goodman O.D. was very informative and took her time explaining everything to me. She answered all of my concerns not leaving me with any doubts. Staff were very helpful and kind in helping me pick out lenses not rushing and attentive to my concerns. Thank you so much.
• TA

  theron alford

  Feb 16, 2026
  5.0
  I went to lenscrafters because my son's lenses was not fitting into the frames that i bought online, so Karalyn and Mary helped us by placing them into the frames perfectly! Customer service was amazing. I highly recommend them for your vision needs!
• BF

  Butch F

  Feb 2, 2026
  1.0
  Absolutely worst customer service experience I've ever encountered. I called about getting my son's glasses fixed. They needed to be rewired . Lady on the phone was nice and said she could do it. I was so thankful because my son's special needs. She said they were closing but I could come in the next morning. I did and she wasnt in apparently. The lady working there at that time was extremely rude. She kept saying they couldnt fix them, then it was up to their discretion and that I needed to understand that person I spoke with on the phone wasnt in . I told her we had discussed everything and that I could come in in the morning. She just continued being rude to me , talking down to me , saying that " i needed to understand " with a sarcastic snotty attitude. I drove from 40 minutes away to have this done . I did ask all the questions to ensure I didnt have a wasted trip on a wild goose hunt trying to get them fixed and the staff working there were extremely unprofessional! Basically telling me the opposite of everything I was told over the phone by the only nice worker I had spoken to at this store . Mind you , she was raising her voice with a snotty ,sarcastic attitude and obviously didnt care at all about treating a customer with respect at all . I wish I had her reactions to my responses on video . I'd send it everywhere on an example of what not to be like while dealing with customers in the workplace. Terrible . Ill never go there again at any location. Im waiting right now at Cohens optical were I walked right in , she took the glasses no problem, were nice people and im sitting with my boys waiting for them to be fixed as im writhing this review. Beware customers ! Do not go to lenscrafters in the gallaria mall if that lady that's so full of herself sitting at that first desk as you walk in . I cannot stress this enough. Sad ,sad, people there!
• GB

  G B

  Jan 17, 2026
  5.0
  I had an outstanding experience at LensCrafters! The staff was incredibly friendly, knowledgeable, and efficient. From the eye exam to picking out the perfect frames, everything was smooth and enjoyable. I felt truly cared for and left knowing that LensCrafters is the place I’ll be going for my eye glasses and contacts from now on. I highly recommend!
• WC

  Wilbur Chapman

  Jan 15, 2026
  5.0
  Karalyn does an absolutely fantastic job. She is extremely knowledgeable, friendly, professional, and efficient.

Frequently Asked Questions About LensCrafters