North Shore University Hospital

Reviews

• KP

  Kendra Powers

  6 days ago
  5.0
  I highly recommend this hospital! the care was exceptional, the staff were very professional &kind, the food was really good, & it was very clean… my doctors & PA staff came to check on me everyday, everything was explained in detail, nothing was rushed… I felt very comfortable & confident being in their care! the nurses/pcas/pt were very attentive, we laughed & joked; they were very cool people! & everyone smelled good too lol my stay here was very pleasant! I almost didn’t want to leave lol!! Special SO to Dr. Goldman, the emergency Drs & staff , 7th tower staff, the whole orthopedic team , my surgical team, physical therapy, & the Chefs!! Thank you ❤️❤️❤️
• BG

  Beatriz Guadarrama

  Mar 14, 2026
  3.0
  My brother has been here since February 17th. He arrived in the ICU and underwent emergency surgery; everything went well. It is a miracle that he is even alive. However, what I am unhappy about is that they moved him out of intensive care, despite knowing that his condition is still very critical—he suffers from liver dysfunction as well as TB, and is reportedly given only a few months to live. He is at risk of suffering respiratory or cardiac arrest. This has already happened once before: they moved him, he suffered a hemorrhage, and he had to be returned to the ICU. He has been stable for three days, yet they have moved him out again. We are currently on the 5th floor (Monty 5); I have been sitting with him here in the room for over an hour, and not a single nurse has come to check on him since he arrived on this floor.
• SB

  Sasha Bent

  Mar 3, 2026
  4.0
  I was transferred here from NSLIJ Valley Stream aka Franklin Hospital on Jan.19th to receive an emergency surgery. Unlike the first location, the team was incredibly responsive, lead with empathy and explained every step of the way. Dr. Jeffrey Richmond who did my surgery is a saint. He legit saved my life. Once out of surgery, I was sent to recover on 7 Tower- with an award winning team of nurses and pcas who were all so sensitive to my condition and did their best to make me feel comfortable and heal with integrity. Special shout-out to my nurses: Emily, Scheno, Gabby Marc ( PCA), Khiki ( vein expert ) and Patrick from PT who didn’t just help me to work on my mobility but gave me pep talks when was becoming emotionally challenged. Unfortunately I have been back twice. The ER waiting time is unforgiving. I checked in after 1:00 PM and did not get a bed until after 1 the next morning. Visiting hours are 24 hrs and valley parking is available. The 24 hrs is tricky as they have “quiet time” starting 9:30 PM but if your roommate has guest until 2:00 AM, then you might not get rest. Meals are decent and well balanced. Typical breakfast: French toast and eggs, juice and fruit. Lunch/ dinner: a chicken or fish and mashed potatoes etc. They even throw in a little Hagan Daaz or icy. Critical care: 8/10 Quality of care: 10/10 Facility: 10/10 Food: 8/10
• DB

  Daniele Barbanera

  Feb 19, 2026
  2.0
  ER is the worst. Spent over 8 hours in the ER and only saw the nurse twice. Asked questions said they would find out the answers and no one came back. Took over 4 hours for Dr to come and give us the results to CT scans which I already knew the results because they were was sent to my phone 3-1/2 hours earlier. Finally after 9-1/2 hours in the ER they said mom was being admitted but they had no beds. Still on the ER going in 11 hours. Ugh! Unbelievable. Will never come back to this hospital.
• MP

  Myung Park

  Feb 14, 2026
  1.0
  ​I have mixed feelings about this hospital. On one hand, the doctors are highly skilled and provide excellent medical expertise, which I truly appreciate. However, my experience with the nursing staff has been deeply disappointing and distressing. ​My husband is currently in the ICU with impaired cognitive function. When I arrived early in the morning out of concern, the nurses began blaming me, claiming I had interfered with the equipment/patient. It is the hospital’s responsibility to monitor a patient with cognitive issues, especially overnight. Instead of providing professional care and support, they shifted the blame onto a worried family member. ​I felt unsupported and honestly scared about how my husband is being treated when I am not there. The lack of professionalism and the rude attitude of the nursing staff are unacceptable for an ICU setting."