Northtowns Oral and Maxillofacial Surgery, PLLC

Reviews

• ET

  Eric Thomas

  Apr 1, 2026
  5.0
  2 wisdom teeth cut out of my face, two separate times. In and out, great atmosphere and friendly people. Thorough and informative. A walk in the park.
• DH

  Daniel Hoffarth

  Mar 31, 2026
  5.0
  I enjoyed the staff, they were friendly doctor was fantastic no issues what so ever
• KS

  Karla Sumner

  Mar 30, 2026
  5.0
  Very friendly and informative and great communications before and after procedure!
• GG

  Galya

  Mar 11, 2026
  4.0
  Dr. Donnarumma is an excellent oral surgeon and a true professional. I had an implant placed by him, and throughout the entire process he was extremely patient and attentive. He did everything possible to minimize pain and discomfort during the procedures, clearly explained each step and answered all of my questions. If I ever needed another implant I would not trust anyone else in Western New York. He truly goes above and beyond for his patients. The dental assistants he works with are also very kind and supportive. The reason I’m giving 4 stars instead of 5 is because of how I was treated by the front office staff during my last visit. I intentionally arrived early for my appointment because I had to rely on a rideshare. Uber had warned me that drivers are limited in that area, so I reserved a ride in advance. Before scheduling it I asked the reception staff how long the procedure would take and was told about 30 minutes. Based on that information I scheduled my ride for about an hour after the expected finish time. When it became clear that the doctor was running behind schedule, I went to the front desk to ask about the updated timing so I could adjust my ride. As I started explaining my situation the same staff member interrupted me before I could finish my question and assumed I was trying to cancel my appointment because I had arrived early. She spoke to me in a dismissive tone and did not give me a chance to explain that I only needed an updated estimate so I could adjust my rideshare reservation. Because she would not check with the doctor or a dental assistant about the delay, I had no way of knowing how long the wait would be. As a result, I had to cancel my rideshare reservation and was charged a $25 cancellation fee. The original estimate of 30 minutes appeared to be based only on the computer schedule rather than confirming with the clinical staff. The next day I received a call from another member of the front office staff. When I returned the call right away the response I received was simply “I left you a voicemail” which came across as dismissive. The surgical care itself was excellent, but the communication and professionalism from the front office staff could definitely be improved.
• IJ

  is jeong

  Mar 10, 2026
  5.0
  I was quite nervous about getting a dental implant, but the team at Northtown Oral and Maxillary surgery, PLLC made the experience wonderful. Dr Donnarumma is highly skilled and with a great bedside manner. I highly recommend them to anyone in need of dental surgery.