Planet Fitness

4.4
775 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
284-296 Burnside Ave, Lawrence, NY
11559, United States

Hours

Reviews

4.4
775 reviews
5 stars
540
4 stars
125
3 stars
37
2 stars
20
1 star
53

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for its cleanliness, noting that staff are frequently cleaning the facility.

Staff Performance

While some staff members received positive feedback for being friendly and helpful, others were criticized for rudeness and unprofessional behavior.

Equipment Issues

Numerous reviews highlighted ongoing problems with broken machines, particularly stair masters and hydro massage chairs, leading to frustration among members.

Crowding

Several customers mentioned that the gym can feel overcrowded at times, making it difficult to access equipment.

Customer Service

There were mixed reviews regarding customer service, with some members expressing dissatisfaction over handling of membership issues and rude interactions.
  • JM
    Jason Monares
    Nov 14, 2025
    1.0
    The showers at this gym are unusable because the employees have cut the curtains so they don't completely block the view. In other words, the curtains have been intentionally altered so they don't reach from side to side, in my opinion thus reducing the number of people using the showers and the need for cleaning. This is evident in the fact that the only curtain that remains intact is the one for people with disabilities. What they didn't consider is that they are promoting sexual harassment among men. But nobody says anything because sexual harassment among men is something we prefer not to talk about. Well thought out, guys.
  • CR
    Coach Richh
    Nov 13, 2025
    3.0
    Smith machine bar path can be better. Deadlift platforms, squat racks, lateral raise machines, and free benches are still missing from this location compared to other Planet Fitness sites in the city. Machine quality is mixed, to say the least—extremely hit or miss. The staff are great, probably the best you’ll find at any Planet Fitness, and the facility is clean with frequent repairs. Many patrons, however, don’t use most of the cardio machines. Wouldn’t it be better to bring in quality equipment and get rid of everything that isn’t being used
  • MJ
    magdala Joseph
    Nov 10, 2025
    1.0
    “I went to Planet Fitness, and I had already signed out, but they continued to charge me for an extra month even though my account was canceled. When I called them, they stopped the charges, but they refused to return my money. They were extremely rude on the phone and even yelled at me. Honestly, if they can’t provide proper customer service, Planet Fitness is not a place people should go.”
  • MW
    Michael Williams
    Nov 8, 2025
    2.0
    Staff ignored when complained about music played by guests loudly enough to be heard and felt across the gym. Being played through speaker on floor, bass travelling through floor and through air. 2025.11.08. 8:30 AM ET. By ignored I mean went to desk to complain, then minute later as a worker cleaned neaby me, I discussed the problem with the music, speaking to the worker, and received not so much as a look in my direction. I can hear AND FEEL every bass note of the song, through air and floor, and hear every note of the literally screaming vocal line as well. Completely unnecessary and unpleasant.
  • EC
    Eish C.
    Nov 2, 2025
    4.0
    I would have love to give PF Lawrence 5 stars being that the building is so clean, majority of the equipment worked and i truly had one of my best workouts yet last night at this location. It was my first time at PF Lawrence and even though it’s smaller than PF Jamaica (my usual location) i can assure that the aesthetic and structure of the gym made it worth while as well. My only issue was the leg press machine, which i’m honestly disappointed about. It’s completely out of date and unsafe. the gap of the seat is the biggest issue because you’re not properly seated while doing your reps on this machine especially if you’re a power lifter (me). I didn’t feel comfortable doing more than two 45’s each side, as my butt was being lifted off the ground while doing my reps & my back was slightly hurting. On top of that, as i stated before, the machine is out of date. Double rows for the plates is needed! lol. Overall PF Lawrence is a great gym, just please upgrade the Leg Press. I’ll definitely be coming back. ❤️

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Lawrence, NY?

Planet Fitness in Lawrence, NY, is open 24 hours every day, Monday through Sunday.

Where is Planet Fitness located in Lawrence, NY?

Planet Fitness is located at 284-296 Burnside Ave, Lawrence, NY, 11559.