Business Details
About
Pediatric Dentistry
Where Smiles Grow offers pediatric dentistry to infants, children, teens, and special needs patients, all in a fun, kid-friendly environment. Our dentists are specialty trained to provide the best dental care and to educate our patient families about oral health in an approachable environment.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Where Smiles Grow - Pediatric Dentistry - Latham, NY
9 Century Hill Dr, Latham, NY
12110, United States
Hours
Reviews
4.9
259 reviews
5 stars
248
4 stars3
3 stars0
2 stars2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
The majority of reviews highlight the staff's friendliness and welcoming nature, making both children and parents feel comfortable during visits.
Child-Centric Environment
Customers appreciate the kid-friendly atmosphere, including play areas and engaging activities that help reduce anxiety for children during dental appointments.
Quality of Care
Many reviews commend the dentists for their thoroughness, patience, and ability to handle children's needs, resulting in positive experiences even during procedures.
Communication Issues
Some customers expressed frustration with communication, particularly regarding appointment scheduling and follow-up calls, indicating a need for improvement in this area.
Mixed Experiences
While many reviews are overwhelmingly positive, a few customers reported negative experiences, particularly related to specific staff interactions and treatment approaches.
- KMKolah MabulluNov 13, 20255.0Absolutely wonderful, baby friendly ❤️. Very loving and patient. Danielle the hygienist was absolutely wonderful. I will always recommend 👌
- MCMeg ClementeOct 10, 20255.0We’ve had two great experiences so far. Everyone is so friendly and welcoming to my 2.5year old.
- CNChristie Nasypany-CiceroSep 24, 20255.0The kindest people ever! From the front desk to the assistants to Dr Jason, everyone makes you feel so welcome and cared for. My 2 year old felt beyond comfortable during his first visit. Excited to have found the best place for him!
- KVKristen VeselySep 22, 20251.0Would not recommend! Our appointment started off okay. The first small filling went pretty smooth. After that Dr. Nancy suggested that she would give my daughter a little break. She left the room while keeping the nitrous oxide on for about 10 minutes and then finally came back in. As she went to put the mouthpiece back in my daughter’s mouth she started getting a little anxious, so I told her to “relax and just breathe”. Dr. Nancy looks over at me and says “if you don’t mind I’m going to be the one doing all the talking here” she proceeded to drill my daughter‘s tooth while my daughter was screaming in pain. She told my daughter she needs to stay quiet because she was going to scare the other kids in the office. She started poking around at the tooth asking her if it hurt she said it did so she gave her more Novacaine and then had to wait 5 more minutes. When she restarted she was still screaming in pain. Dr. Nancy looked at me and said I promise you it doesn’t hurt. The assistant had sprayed water in her mouth and my daughter proceeded to choke on the water. After a few minutes of no one doing anything I yelled out she’s choking. Dr Nancy looked over at me and yelled “she’s not choking” as she sat her up and took her mouth piece out. She WAS choking. Dr. Nancy then apologized for “lashing out at me” . She was able to proceed with the rest of the procedure, my daughter still in pain throughout the entire thing. At the end she said to my daughter “now we’re still friends, right? And that didn’t hurt and you weren’t choking, right? Then turns to me and says “she won’t need to come back here for any future appointments unless you decided to come for regular cleanings and I completely understand if you don’t want to come back” We proceeded to the front desk where we cashed out and the receptionist said someone will be calling tomorrow the check in on her. No one ever called. Later my daughter told me, “Right before I started choking, I felt like I was going to die.” As a parent, that was heartbreaking. I’m sharing this because no child should go through what mine did. I would not recommend Where Smiles Grow.
- HAHayat AzzougSep 12, 20252.0I recently took my daughter to this dentist, and I was very disappointed with the experience. They did not allow me to stay in the room with her during the appointment. Instead, I was left standing in the hallway, and they closed the door after my daughter went inside. As a parent, I felt uncomfortable and upset, especially since my daughter was anxious and needed my support. I believe parents should always be given the option to stay with their child during dental visits.
Frequently Asked Questions About Where Smiles Grow - Pediatric Dentistry - Latham, NY
What pediatric dental services does Where Smiles Grow offer in Latham, NY?
Where Smiles Grow provides pediatric dentistry services including teeth cleaning, dental X-rays, fluoride treatments, sealants, fillings, infant frenectomy, and dental exams in a kid-friendly environment.
What are the operating hours of Where Smiles Grow - Pediatric Dentistry in Latham?
The Latham location is open Monday through Friday from 8:00 AM to 5:00 PM, and closed for lunch daily from 12:00 PM to 1:00 PM. It is closed on Saturdays and Sundays.
Does Where Smiles Grow require appointments for dental visits?
Yes, appointments are required for dental visits at Where Smiles Grow.
Is Where Smiles Grow accessible for patients with disabilities?
Yes, the facility has wheelchair-accessible entrances and restrooms to accommodate patients with disabilities.
Which payment methods are accepted at Where Smiles Grow in Latham?
Where Smiles Grow accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
What is the contact information to book an appointment at Where Smiles Grow - Latham?
You can book an appointment by calling +1 518-785-3911 or by visiting their appointment request page at https://wheresmilesgrow.com/our-locations/#request-appointment.
What makes Where Smiles Grow a welcoming environment for children with special needs?
Where Smiles Grow specializes in pediatric dentistry for children with special needs, providing care in a fun and approachable environment with specialty-trained dentists.
What nearby places can I visit before or after my appointment at Where Smiles Grow in Latham?
Century Hill Corporate Park is nearby where you can enjoy outdoor spaces before or after your visit.
Are there other healthcare providers near Where Smiles Grow that families might need to visit?
Yes, nearby healthcare providers include Latham Oral Surgery, Center For Family Practice, Albany Braces, and Capital Region Integrative Health which offer related medical and dental services.
How can I find Where Smiles Grow - Pediatric Dentistry using public transit or landmarks?
Where Smiles Grow is located at 9 Century Hill Dr in Latham near the Century Hill Corporate Park, which can serve as a landmark when navigating to the office.