Frequently Asked Questions About NYU Langone Neurosurgery Associates—Kew Gardens
What information do I need to provide when scheduling an appointment?
Patient's name, date of birth, address, brief reason for visit, primary and alternate phone numbers, and health insurance information.
What should I bring with me to my appointment?
Copies of pertinent medical records (doctors' notes, lab and imaging results, films if available), your insurance card, any referrals/precertification documents, and any patient forms you completed in advance.
How early should I arrive to my appointment?
Plan to arrive about 15 minutes before your scheduled appointment unless your appointment coordinator tells you otherwise.
Will someone call me to remind me about my scheduled appointment?
Many NYU Langone practices use an electronic reminder system (TeleVox); patients typically receive an appointment reminder call two days in advance.
I am new to NYU Langone. Will I need to complete any forms?
Yes. New patients are asked to review and complete forms such as demographic forms, electronic health information consent, financial policy, patient responsibility, and notice of privacy practices. Many forms can be completed in advance via the patient forms portal.
What insurance plans do you accept?
NYU Langone doctors participate in most major insurance plans. Appointment coordinators can verify plan acceptance when you schedule an appointment.
What is the 'no-show' policy?
If you cannot keep your appointment, call your doctor's office as soon as possible. Missed appointments without timely cancellation may result in fees.
Who can I call if I have a billing question?
For billing-related questions, call NYU Langone's billing line at 877-648-2964.
What forms of payment do you accept?
Practices accept cash, personal checks, money orders, and major credit cards (Visa, MasterCard, Discover, American Express). Traveler's checks are not accepted; payment plans may be arranged through onsite billing coordinators.
Can I access my medical information online?
Yes. NYU Langone uses MyChart. Through MyChart you can view test and lab results, medical records, medications, immunizations, schedule appointments, request refills, send secure messages, and access billing statements.
How can I get a copy of my test results and medical records?
Call your doctor's office to request copies or view recent test results via your MyChart account. A signed consent form is required to release records to another provider or organization.
What do I do if I run out of my medications?
Submit prescription refill requests through MyChart or call your doctor's office to request a refill.
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