Planet Fitness

Reviews

• II

  Innofishy

  Nov 15, 2025
  1.0
  2nd day in someone alrdy broke into my locker and stole my jacket and van clef bracelet
• LD

  Lonny DiTella

  Nov 10, 2025
  4.0
  It's planet fitness. Has everything you need to workout. More of the locations need laying down tanning beds. They all have the standing ones. Also the massage chairs should have longer sessions at hours where they aren't bust especially the 24 hour ones. Equipment is mostly new and I'm working condition. The crowd leaves you alone for the most part downstairs. Upstairs by the windows you got people looking in but it's cool. Staff is pleasant.
• CS

  Chelsea Sandoval

  Oct 7, 2025
  1.0
  I often enjoy visiting this location however on Tuesday morning around 11:27am I had an unpleasant experience with the two ladies at the front desk. The issue I was having was the staff member unwilligness to help. The two ladies were not helpful in any kind of way and they didn’t even attempt to assist me. And were unfriendly in the interaction. It made me feel uncomfortable and not want to come back to this location again.
• II

  IamKing

  Oct 6, 2025
  5.0
  Planet Fitness is not following the new "Click-to-Cancel" rule created by the Federal Trade Commission (FTC), which requires companies to make it as easy to cancel a subscription as it was to sign up. The rule was announced in October 2024 and is intended to combat deceptive practices surrounding recurring payments. Stop playing with peoples money/credit. Shut it Down!
• CM

  Chelsea Mason

  Sep 29, 2025
  1.0
  The current General Manager (Vanessa) at this location is truly as incompetent as she looks. Not only does she not take her job seriously, she also doesn't show any real interest for any member concerns. I thought Planet Fitness as a company heavily valued customer service. However, it is clear as day that the value of customer service does not apply to management here. In addition to the horrible effort towards direct support and assistance to many members such as myself, I have observed that this Club especially does not practice what they preach. You will walk past signs and constant reminders that all hold no weight when it comes to the maintenance of this location. For example, did you know that members are not permitted to leave their belongings in the lockers overnight. That would come to you as a surprise if you've ever visited this location as you will notice that some lockers are often occupied for months at a time despite the owners never having returned for them. This as a result, leaves a limited amount of lockers for people who genuinely want to use the gym on a day to day basis. This is unfair, and a far different experience compared to the Planet Fitness on Metropolitan who establish their policies and take them seriously. This avoids confusion amongst members, avoids unnecessary conflicts and penalties on our accounts, and so on. I truly hope that there will be an update in the area of management at this Jamaica Ave location, as I have many friends who frequent this location, this is the most convenient time and travel option as well. But clearly General Management can care less about the members and their needs at the moment, and it is super unfair as I put a lot of money aside towards this membership.

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