LensCrafters

Reviews

• AV

  Amara Viruet

  Mar 30, 2026
  5.0
  Had a wonderful experience at the Holbrook location! The store is beautiful and the entire staff is so friendly and professional. Cheyenne is an amazing associate, so helpful with the best energy!! Would 100% recommend anyone looking for an elevated eyewear experience to shop here!
• GR

  Govani R

  Mar 27, 2026
  1.0
  Came last week with my family to get an eye exam and glasses. We were helped by Cheyenne who seemed extremely helpful in helping pick glasses which took a while but we were trying to ensure we got what is best for us. Thats when things went south, when it came to picking lenses she kept on choosing the most expensive lenses and even when asking her to price out better more budget lenses, the lenses werent making substantial price differences which didn’t make sense, anyway, went to check out and noted she had added the lens protection without consulting us which was really sneaky, I asked her to remove them and that she never consulted us on it, gave an attitude and removed protection. I then noticed (after I paid) she hadnt added a coupon I gave her, so I came back and asked her to remove which again was met unpleasantly. This experience has definitely steered me away from this Lenscrafters and any Lenscrafters for that matter (we are repeat customers of multiple years) as the whole process felt predatory in nature and rather disingenuous.
• CA

  Cindy Ashton

  Mar 18, 2026
  5.0
  I purchased new eye glasses yesterday. The technician, Adrian, was very kind and helpful and efficient. Looking forward to getting my new glasses and hopefully sooner than later. I think the glasses look great. There was a very good selection of glasses at this location, Holbrook, NY, as well.
• GM

  Grace Mueller

  Mar 16, 2026
  5.0
  Cheyenne was amazing ! Super honest with glasses I tried on and super helpful with picking out glasses!
• MM

  Matthew Medina

  Mar 4, 2026
  1.0
  Sold me lenses that got hair line cracks due to the way they cut them which was apparently wrong and advertised high active transitions to work in the car as sunglasses which they don’t and now they want to hide behind their 30 day warranty policy when the cracks didn’t show up for weeks. Predatory business practices and they don’t want to stand by their product or take accountability for their poor craftsmanship.Take your money or insurance elsewhere or just buy cheap glasses online because it’s the same quality apparently.

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