LensCrafters

4.9
819 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5735 Sunrise Hwy, Holbrook, NY
11741-4801, United States

Hours

Reviews

4.9
819 reviews
5 stars
787
4 stars
10
3 stars
3
2 stars
4
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees for their exceptional service.

Efficiency

Customers frequently mention quick service and minimal wait times for appointments and glasses adjustments, contributing to a positive overall experience.

Professionalism

The optometrists and staff are noted for their professionalism and thoroughness during eye exams and consultations.

Mixed Experiences

While many reviews are positive, there are some complaints regarding miscommunication about orders and pricing, indicating a need for improvement in these areas.

Product Selection

The store offers a wide variety of frames and lenses, which customers appreciate when selecting their eyewear.
  • FM
    Flee Mukka
    1 day ago
    5.0
    Had a wonderful experience, we dealt with cheyenne she was very informative and answered every question I asked with no issue helping , she deserves a raise
  • MB
    Melissa A Bucheli
    3 days ago
    1.0
    They canceled my appointment without any notice. I showed up on time only to be told it had been canceled. They claimed they sent me multiple text messages, but I never received anything. I also checked my email and never received the usual cancellation notice either. This is not the first issue we’ve had with this location. In the past, my husband was charged for an exam he never even had, and there was no proper resolution. Overall, this has been the worst experience. Poor communication, billing issues, and no accountability. I do not recommend this location at all.
  • NK
    Nabeel K
    Jan 3, 2026
    5.0
    I had a great experience with LensCrafters Holbrook the team leader Maria Rossi was great it was great to see her again highly recommended for all your vision care.Keep it up.
  • DD
    Dennis D'Andrea
    Dec 30, 2025
    5.0
    Joe and Gina were simply outstanding. I have tried for months to get my glasses fixed and Joe did it in 10 min.
  • MW
    Matthew Williams
    Dec 18, 2025
    5.0
    I had an amazing experience at this lens crafters location! The entire staff was extremely friendly, welcoming, and made the who process fast and easy! I will 100% be recommending this location to friends and family who are in need of a new pair of glasses!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.