Planet Fitness

Reviews

• BA

  Bill Anderson

  3 days ago
  1.0
  This gym has completely fallen apart in the past 6–8 weeks. The new manager openly shows favoritism only to certain members and is rude toward everyone else; especially anyone who looks white, jewish, asian, or hispanic. Multiple members have been ignored when asking for help, spoken to rudely, or watched like criminals while certain members get friendly treatment right in front of us. It’s blatant, it happens daily, and it makes the gym feel unsafe and hostile for a huge portion of the membership. Three long time staff members quit within days of each other just a couple weeks ago; all of them told members privately they couldn’t work under her anymore. Bathrooms are filthy, machines stay broken, and the entire staff that’s left just looks miserable. Planet Fitness markets itself as the “Judgment Free Zone,” but right now this location is the most judgmental, segregated environment I’ve ever seen in a gym.
• JJ

  Jake

  Nov 10, 2025
  1.0
  Horrible service, a lot of commotion goes on and the lazy manager doesn’t do anything to help
• SM

  Sara Magallanes

  Nov 4, 2025
  4.0
  Pretty big, lots of different machines. For black card members could be better, they have 4 massage chairs which only 2 of them work properly.
• SS

  Sab

  Nov 4, 2025
  1.0
  This Planet Fitness in Great Neck has become completely unsafe and unmanageable (especially in summer due to the free teen membership promotion that allows unsupervised minors to flood the gym). There is absolutely no control over their behavior. I’ve witnessed teens vaping indoors, misusing and deliberately damaging machines (even ones clearly marked “Out of Order”), and generally treating the facility like a playground rather than a fitness center. Many of them have no idea how to use the equipment properly, and it’s honestly shocking that no one has been seriously hurt yet. Bringing these issues to the staff doesn’t help—they’re polite and try their best, but most are very young themselves and understandably hesitant to confront large groups of disrespectful teens. It’s unfair to expect them to risk their safety enforcing rules that management seems unwilling to back up. At this point, security or mandatory parental supervision should be required for teen members. The gym itself is also in disrepair: open holes in the walls, missing weight pins, broken paper towel dispensers, and numerous machines that have been out of service for weeks awaiting repairs. For a facility located in such a nice area, it’s disappointing to see it in such poor condition. Until Planet Fitness addresses these safety concerns and invests in proper supervision and maintenance, this location will continue to be a hazard rather than a health club.
• TD

  Todd David

  Oct 30, 2025
  4.0
  I've been to a number of PF locations. This was my second time at this one. It is well-equipped and spacious. I was there about 4 pm. There were hoards of younger kids (teens and college kids) among other customers. The place is big enough so this should not have been a problem. But the kids all lounged on machines, checking phones or chatting with friends and sporadically working out. This is a problem at lots of gyms. I'm not sure what management can do about it. The problem, however, was worse here than at most locations.

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