Northwell Health Glen Cove Hospital Family Medicine Ambulatory Care Center

Reviews

• FF

  fernanda

  Jun 12, 2025
  1.0
  If I could give zero stars, I would. My experience with Northwell Family Medicine at Glen Cove has been traumatic and deeply disappointing. As someone with severe anxiety and depression, I made it clear from the beginning that I needed patience and support. Instead, I was met with rudeness, mocking, and discrimination from front desk staff especially Marianela and Kristin. I was repeatedly made to wait on hold for over 15 minutes, only to be hung up on intentionally. I have video recordings of some of these incidents attached. They laughed at me while I was on the phone, shared my personal information, and even made homophobic comments in Spanish while I was begging for help. When I asked to speak to my doctor or a supervisor, they refused to connect me and made me feel completely powerless. After being told I was suicidal, they continued mocking me. The staff are visibly impatient with non-English speakers, and even made me feel unwelcome for speaking English, as if doing so forced them to be polite because everyone could now understand them. To date, I’ve never been given clear information about my bloodwork, imaging, or the status of my health. Instead, I was told “go elsewhere.” This place should not be allowed to treat patients this way, especially those struggling with mental health. I’ve filed a formal complaint with Northwell, and I urge others who’ve been mistreated here to do the same.