Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.2
680 reviews
5 stars
413
4 stars
128
3 stars
57
2 stars
27
1 star
55
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and welcoming, although some reported negative experiences with specific employees.
Cleanliness
Overall, the gym is frequently described as clean and well-maintained, but there have been recent complaints about declining cleanliness in certain areas.
Customer Service
While some customers had positive interactions with staff, others reported unprofessional behavior and difficulties with membership cancellations.
Equipment Availability
Several reviews mentioned issues with equipment availability during peak hours, leading to frustration among gym-goers.
Atmosphere
The gym is generally described as having a welcoming and non-judgmental atmosphere, although some customers felt uncomfortable due to specific staff interactions.
- YRYosvani RojasNov 12, 20255.0Muy bien cervisios
- MSmaden samiOct 9, 20255.0Especially the lady and the man at the reception (I should have asked their names) are very helpful.
- MCMarissa ColaianniOct 8, 20251.0I have tried to cancel my membership they now just charged my account $60 AFTER I already cancelled. The lady manager was not at all helpful she told me “we added a late fee on top of it” I’ve already blocked them from charging me through my bank now they found a whole different account way to charge my account. I do not want this membership and I do not want to be continued to be charged for something I don’t even use. It also should have to be this difficult to cancel something. I’m extremely pissed off and I want my money back and the account canceled.
- MWMarie WhiteSep 18, 20255.0Love this gym! Kelly is awesome and she has some really great staff who are very kind and helpful. Everytime I come in, I am greeted with a smile, and the place is always clean. This is a great location with various equipment to choose from for your workout needs. You can also go tanning, use massages beds/chairs, and have some red light therapy with a Black Card Membership! You definitely get a lot for your money at Planet Fitness!
- LWLance WSep 2, 20251.0The taller muscular black dude ruined this place for me tonight. Came in and there was a really nice younger dude with curly hair and a female who was really nice as well. Worked out then came by to tan, then used red light. No issues. I come out of red light and it’s this guy at the counter this time. I asked if I could use the massage chair and he stopped, looked at me and said “Did they already let you use the massage chair?” me: “Uh.. no.” him “oh” *proceeds to ask me for my last name then first name multiple times* *then says firmly “10 minutes!” Like who are u dude? I thought they were unlimited? Mind you not a soul was waiting on or using them. I’ll stick to Greece! 🫡
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in Gates, NY?
Planet Fitness is open 24 hours Monday through Thursday, 24 hours on Friday until 9 PM, and from 7 AM to 7 PM on Saturdays and Sundays.
Where is Planet Fitness located in Gates, NY?
Planet Fitness is located at 78 Spencerport Rd, Gates, NY 14606, United States.
What types of services does Planet Fitness in Gates offer?
The gym offers services such as Classic Access, Mobile App, Free In-Club Fitness Training, Wifi, Perks, Guest privileges, Tanning, Massage Chairs, HydroMassage, Total Body Enhancement, Half Price Cooler Drinks, Fitness Training, Premium Perks, and Virtual Fitness Training.
Can I download a mobile app to complement my workouts at Planet Fitness?
Yes, Planet Fitness provides a mobile app available on both iOS and Android platforms with hundreds of workout options to help you get strong.
What is the philosophy or atmosphere at Planet Fitness?
Planet Fitness promotes a welcoming 'Judgement Free Zone®' where everyone can build strength at their own pace, regardless of their fitness goals or routines.
What are the holiday hours for Planet Fitness in Gates, NY?
On holidays, hours vary: for example, November 26 open 24 hours until 9 PM, November 27 7 AM to 1 PM, December 24 open 24 hours until 3 PM, and January 1 open from 7 AM to 11:59 PM.
What nearby places can I visit before or after working out at Planet Fitness in Gates?
You can visit nearby places such as Giuseppe's Restaurant for Italian food, Gates Memorial Park for outdoor activities, or stop by Family Dollar for quick shopping.
Are there convenient banking or ATM services near Planet Fitness in Gates?
Yes, KeyBank and ESL Federal Credit Union ATM are nearby, making it easy to handle banking needs before or after your workout.
Can I get some beauty or wellness services close to Planet Fitness in Gates?
Yes, several beauty salons like Bella Vita Hair Salon, KG Nails, and Forever Young Beauty Salon are nearby for your convenience.
How can the nearby automotive and hardware stores help me as a customer at Planet Fitness?
Nearby stores such as Keystone Automotive and Home Outlet provide convenient access to automotive parts and home improvement supplies if you need to run errands before or after your gym visit.