Planet Fitness

3.7
711 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
10702 Queens Blvd, Forest Hills, NY
11375, United States

Hours

Reviews

3.7
711 reviews
5 stars
388
4 stars
83
3 stars
50
2 stars
42
1 star
148

What are people saying?

AI-generated from recent customer reviews

Water Issues

Multiple customers reported ongoing problems with broken water fountains and lack of water availability.

Staff Behavior

Feedback indicates a significant number of complaints regarding rude and unprofessional staff, particularly the management.

Cleanliness

Some customers praised the cleanliness of the gym, while others noted issues with maintenance and broken equipment.

Crowding

Many reviews highlighted overcrowding, especially during peak hours, making it difficult to access machines.

Equipment Availability

Customers expressed frustration over the limited availability of certain machines, particularly for lower body workouts.
  • CP
    Chris Peplinski
    3 days ago
    2.0
    One of the male employees was giving me a attitude over trying to eat a sandwich at a table saying you can have a snack but not a meal. Being nasty to its members is not a way of being respectful. It was one of my favorite locations until now. Learn to treat people with respect. Totally uncalled for.
  • LS
    Letisha San
    Nov 17, 2025
    1.0
    Stay away from this gym because of THE MANAGER Bria!!! Cancelled my membership bc of her! Experience with her was so consistently negative that it overshadowed everything else about the facility. Zero stars does not even begin to reflect how unacceptable her conduct is. She piig. I had a inquire with my account and membership, extremely unprofessional . Few of few my freinds wanted to come to this gym. I told them do not as long as this manager Bria is working here. Extremely rude and disrespectful. I tried contacting corporate I couldn't get thru. Bria should not be working here. I went to speak to her on another occasion for the locker room, bathrooms were not working and a Male!!! Walked inside as I was chaning. She basically spat in my face... disgusting and rude are the only words to describe Bria the manager . Stay away from this gym .
  • JP
    Johnny Phillip
    Nov 9, 2025
    5.0
    I've been a member for a little close a year and have very few complaints. It's essentially a you get what you pay for. The staff is super friendly and welcoming every time. I prefer to go in the morning because at times, it can get crowded, especially between 5-7 pm, so if you have the opportunity to go at any other time, do so. The ab and stretching area can get a little tight at times, too, but nothing too big of a deal.
  • NS
    Nataly Speaks
    Oct 27, 2025
    1.0
    I have been a member for more than two years. Water fountains never work for weeks at a time and instead of finding alternate solutions or offering free water they still charge. It’s okay to be out of service for a few days but for the two years I have been going here, it has never worked consistently. Massage chairs are often out of service. Once all of the Bathroom were out of service for days! Staff is super nice but you can tell whoever owns this place, doesn’t care about its members.
  • DS
    Deniz Satik
    Oct 24, 2025
    1.0
    Building on someone else’s report of the manager (Brea Bennet?), I had a funny experience with her today that showed how laughably rude and trashy she is. She was blocking the door (btw, while she came to work wearing pyjamas lol) so no one could go into the gym because she feels she’s entitled to it I guess. When I opened the door, she literally had a temper tantrum and was screaming in my face, bragging she was the manager saying she’d report me and called me a dumbass and whatever for a solid minute. I just ignored her because she’s trashy. I couldn’t care less what she does, but Planet Fitness should have better standards and remove unfit people like this from their jobs. Oh and the water has been broken for two weeks and apparently won't be repaired for two months. So the manager is too lazy/cheap to even bother getting the water repaired for two months lol. Replace her asap.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Forest Hills, NY?

Planet Fitness in Forest Hills, NY is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to 10:00 PM on Friday, and 7:00 AM to 7:00 PM on both Saturday and Sunday.

What kind of fitness environment does Planet Fitness offer?

Planet Fitness provides a welcoming Judgement Free Zone® with best-in-class equipment designed for everyone to build strength at their own pace.