LensCrafters at Macy's

Reviews

• JO

  JP Oliveira

  Mar 12, 2026
  1.0
  I have ordered a pair of new glasses and had an issue where my right eyes was seeing blurry (I had my eyes checked by their Doctor on that day), I returned a couple of weeks later and upon explaining the situation they advise that I could probably benefit from having progressive lenses. I tried those and they were even worst, so I decided to redo them only from far as my current glasses. The day I went back to the store to change the glasses for the second time, I also made an appointment for my contact lenses exam. Now on this day I went into the office, sat down explained everything that was going on to the doctor and she told me no problem I will order you the trial lenses, but never did any test on me. I returned the glasses, ordered a new for far only and they ordered my trial contacts, they had me pay for a contact lenses exam even though I did not get an exam. Today they called me and told me that the trial lenses had arrived so I left work early and came to the store, upon arrival they wanted me to put the contacts on and see the doctor. I explained that I hadn’t used contacts in a very long time and needed somebody to guide me on how to put them on, the manager Sue told me that no one was around to help me with that and I would have to reschedule. At this moment, I said fine, but I wanted to know what was that I had been charged for if they never did an exam. Now she became very rude and told me of course they didn’t exam, I explained to her no they did not as I was here sat down with the doctor told her what was going on with the glasses, but she never did an exam. I told her that I would return and discuss the issue with a different manager and she pretty much told me fine I’m not talking to you no more. Now I am also in customer service and I believe that this is completely unprofessional and you should never talk to a customer that way. I am spending my hard earned money and she couldn’t be bothered with what I had to say. This is a shame because I was very excited for this and the person I dealt with was a sweetheart. I believe this person needs to be retrained on how to interact with customers.
• MS

  Mark Salzan

  Mar 6, 2026
  1.0
  Do not go here. The sales staff are un-attentive. Even worse, my prescription glasses were delayed for many days causing me to have to resort to over the counter reading glasses to get by. I kept being told, "your glasses have been delivered but Macys has not delivered them yet. I wrote Lens crafters and Luxxotica the parent company about my experience and crickets. As a medical associated facility with a Dr. on staff, the customer service is really bad. When I finally received my glasses, the agent just handed them to me and walked away. No fit check to see if i was satisfied. A complete Joke. FYI store, I sent three, two at the URL you listed as well as corporate Lens Crafters website. No response since I sent them two weeks ago. Any advice?
• MA

  Maritza Ramirez Aiach

  Jan 24, 2026
  1.0
  Disgusting service - is in a mall they don’t tell you where the location is - they inside a Macy’s they don’t tell you that either - and when you get there 13 minutes late they tell you that they can’t service you because the appointments after you are there already so if you want wait to see if they can take care of you - at least 40 minutes. Horrible and they look at you like you like you have 3 heads.
• MP

  Michelle Perez

  Jan 10, 2026
  5.0
  Great staff and customer service. 10/10 recommended
• JT

  J Takahashi

  Jan 9, 2026
  5.0
  Muy buena atención al público y los servicios y productos son muy buenos. Estoy muy satisfecho de LensCrafters.

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