At Individual Home Care, we provide compassionate, hands-on home care services across Long Island and beyond. Whether you’re paying privately or navigating Medicaid enrollment, we guide you every step of the way with personalized support. Our services include certified Home Health Aides (HHAs), Medicaid planning, and specialized care through New York State waiver programs such as NHTD and TBI.
We pride ourselves on our low patient-to-coordinator ratios, fast 24-hour aide dispatch, and award-winning quality recognized by Home Care Pulse. Since 2021, we've been honored as a “Best of Home Care – Provider of Choice,” thanks to our unwavering focus on satisfaction, trust, and personal connection.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.