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LensCrafters

4.7
(401 reviews)

Business Details

1569 Niagara Falls Boulevard, Buffalo, NY
14228, United States
(716) 833-0803

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1569 Niagara Falls Boulevard, Buffalo, NY
14228, United States

Hours

Reviews

4.7
401 reviews
5 stars
362
4 stars
13
3 stars
4
2 stars
6
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and attentive, with many customers highlighting specific employees for their exceptional service.

Efficiency

Customers appreciated the quick service and efficient handling of appointments, with many noting minimal wait times and prompt assistance.

Product Selection

The store was frequently commended for its wide variety of frames and lenses, with many customers expressing satisfaction with the options available.

Mixed Experiences

While most reviews were positive, there were a few complaints regarding incorrect prescriptions and appointment management, indicating some inconsistency in service.
  • RM
    Roberta Marie Munroe
    1 day ago
    5.0
    Excellent service! Loved Dr. Khoji and the front of house team of Katie, and Spencer and everyone who helped while I was there. I had eyeglasses and contact lens eye exam which was thorough, professional and so fast! Highly recommend 💥💥💥💥💥
  • HG
    heather gardner
    Feb 23, 2026
    5.0
    I received excellent customer service at this location - quick, efficient, and complete satisfaction. My dog had chewed on the temples of my glasses. The female employee (I should have gotten her name) said we had a couple of options to remedy the problem. She checked on the warranty for my glasses, but it had expired. Then she looked to see if we could order new temples. While she was checking for new temples, she noticed we could buy new ear pieces. With that idea, she went and grabbed a spare parts kit. She replaced the ear pieces on the ends of my temples in no time flat. I was so happy to have my glasses fixed right then and there as they were quite uncomfortable to wear. I have now vowed to try and always store them in a case when I am not wearing them to protect them from my cute, little puppy.
  • SH
    Sarah H.
    Feb 10, 2026
    5.0
    I was nervous and never had an eye exam before. The staff was understanding and very patient with me. The doctor was very friendly and welcoming. I was very comfortable speaking with him and working with him. I was actually really impressed with the frame selection and also just the overall way the staff worked with me. Thank you for your help and I'll certainly be back if I need anything more.
  • DM
    Dave Maney
    Feb 9, 2026
    5.0
    Really excellent and thorough service and assistance on all fronts, and great selection of frames too. Highly recommend.
  • MB
    Mason Bauer
    Jan 16, 2026
    5.0
    Every part of my appointment was great! I can't remember the name of the woman who brought me back but she was sweet and kind to me. She talked with me during the whole process and helped me realize my insurance covers more than I knew. Dr. Khoja was absolutely amazing and made me feel comfortable the entire time and was super communicative throughout the process. We even got on the topic of reading books and discussed book recommendations between eachother. I had anxiety about getting my eyes checked but I could not have had a better doctor! I worked with Bakri after leaving the doc and I loved he was absolutely honest with me throughout the selection process. He didn't push me for any upgrades, or getting the most expensive frames or package, he was honest and stated what he believed would work best for me and my lifestyle. Between my huskies, working in a warehouse, previous experiences with glasses, and how adventurous we are, I ended up going with plastic with stronger hinges to ensure durability with the help of Bakri. Highly recommend LensCrafters and everyone I worked with

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

LensCrafters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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