LensCrafters

4.8
411 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1569 Niagara Falls Boulevard, Buffalo, NY
14228, United States

Hours

Reviews

4.8
411 reviews
5 stars
372
4 stars
14
3 stars
4
2 stars
6
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and knowledgeable, with many customers highlighting specific employees like Bakri, Caitlin, and Michele for their exceptional service.

Efficiency

Most reviews mention quick service and efficient processes, with customers appreciating the promptness in appointments and repairs.

Product Selection

Customers noted a wide variety of frames and lenses available, often praising the upscale feel of the store and the quality of products offered.

Mixed Experiences

While many reviews are positive, there are a few mentions of dissatisfaction regarding appointment management and service delays, indicating some inconsistency in customer experience.
  • SR
    Samantha Rodriguez
    Dec 19, 2025
    5.0
    I recently came in for an eye exam and contact lenses assessment but the one contacts was slightly off. I actually live in DC so I was unable to come in to get it reassessed. The assistant manager Caitlin was very helpful!! I would have had to pay for a new assessment but she was able to talk to the doctor and get it changed no problem. On top of that she gave me a discount on a 3 month supply of lenses!! Very grateful for all her help. Highly recommend this location, they are very friendly and helped me save quite a bit!! Thank you Caitlin!
  • LS
    Lawrence Schlossin
    Dec 2, 2025
    5.0
    Great service and helped me a lot . Thanks
  • SM
    Sean Michael
    Nov 26, 2025
    5.0
    Caitlin and Meg were very helpful with my eye exam and picking out my glasses! My overall experience was top notch and I will definitely be back every year! The store has a great selection and has an overall high end feel to it.
  • LB
    Leone Byron
    Nov 5, 2025
    4.0
    I was checked in right away, and everyone I saw was very friendly and knowledgeable.
  • JB
    Jade Banks
    Oct 29, 2025
    5.0
    Very friendly staff and a great experience!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.