LensCrafters

4.8
407 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1569 Niagara Falls Boulevard, Buffalo, NY
14228, United States

Hours

Reviews

4.8
407 reviews
5 stars
368
4 stars
14
3 stars
4
2 stars
6
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and attentive, with many customers highlighting individual employees like Bakri and Michele for their exceptional service.

Efficiency

Most reviews mention quick service and efficient processes, with customers appreciating the promptness in handling appointments and repairs.

Product Selection

Customers noted a wide variety of frames and lenses available, with many expressing satisfaction with the selection offered.

Mixed Experiences

While many reviews are positive, there are some complaints regarding appointment management and service delays, indicating room for improvement in operational efficiency.

Professionalism

The professionalism of the staff, including optometrists and sales associates, is frequently praised, contributing to a positive overall experience.
  • LB
    Leone Byron
    Nov 5, 2025
    4.0
    I was checked in right away, and everyone I saw was very friendly and knowledgeable.
  • JB
    Jade Banks
    Oct 29, 2025
    5.0
    Very friendly staff and a great experience!
  • WG
    Will Gerow
    Oct 18, 2025
    5.0
    Stopped by to see if they can fix a bent frame and they gave an immediate solution! It was a quick fix but they still wouldn’t except payment, they are freakin awesome! I forgot his name who helped, but thank you again
  • PK
    Pam Kelchlin
    Oct 18, 2025
    5.0
    This store is really nice, they acknowledge you as soon as you walk in & get to your appt pretty quick. Today was a little longer of a wait because they had a doctor from another office helping out & he took a little more time because he wasn't used to their set up. I did not mind the wait, they are all so nice here! After the exam Meg helped me pick out some glasses... she is AMAZING! I loved that she was so honest if glasses didn't look good, we're just ok or looked great! She helped so much! Thanks to all of you for making this day so wonderful!
  • TT
    TooWavy
    Oct 15, 2025
    5.0
    Bakri was amazing with helping me purchasing my new Versace sunglasses and Burberry frames for work with blue lenses. Thank you again!!!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.