Hertel Family Dentistry

Reviews

• BM

  Beth Minthorn

  Feb 18, 2026
  2.0
  I would like to give this place a 5 star review but because of the rude receptionist I can do that. I called today to reschedule my appointment because I have a flat tire and was rudely told that i have pay $75 before I can reschedule (which btw I had to call several times before someone answered ). I was also told because I am a new patient which I am not that she couldn't waive this fee. This is my second time speaking with this receptionist and she was rude last week when I called to get a prescription for an antibiotic. Also, the receptionist doesn't even know the patients her Debtist sees, I am not a "new patient" I was seen in December. Beth Minthorn
• CW

  Claudia Wilber

  Oct 6, 2025
  5.0
  I have never had such a pleasant experience at a medical appointment, as I did here for my first visit. They were able to squeeze me in on a Friday before close to find what my throbbing toothache was caused by, just two hours after calling. The assistant named Ashley was very comforting and thorough in her explanations. I’d explained that I had a lot of health anxiety and she gave a lot of reassurance! The dentist was quick and thorough as well! Michelle at the front desk is incredibly kind and very helpful! They were able to get me an appointment the next week for a cleaning and for my tooth repair. They are an incredible practice and I highly recommend them.
• JJ

  Jennifer

  Sep 12, 2025
  1.0
  Me and some of my friends saw the office while walking on Hertel street , during the Italian fest. I wanted to see if the dentist office was a place where I would have liked to go for all of my future dentistry work ,and to see if they took my insurance. I walked in a few days ago after work and I saw that the inside was absolutely stunning and modern. I didn’t know which side to go to and was told to go to the right and they would help me. No one was at the desk but I heard loud laughter from the back. I waited patiently and saw an older woman wearing scrubs start to walk to the desk, but then she stopped, started laughing at something on her phone and she went into the back again!!! It was around 2:30 so I knew they were open , I waited and then sat down. The phones were ringing but no one answered them. A patient walked out with the bag you get after getting your teeth cleaned so now I was getting mad. The woman with the phone then walked back up to the desk with another woman in scrubs and they kept talking and laughing. I have dental anxiety and I don’t think a dental office should be loud like that!! When I stood up to leave, she looked directly at me, almost a glare, but didn’t say anything !! She ignored me and I watched her walk away from the desk AGAIN but this time she walked into a room across from the desk. I heard more laughter and whispering. Im not saying you can’t have fun at work but the woman’s laugh was obnoxious and sounded like a Beavis and Butthead episode! It’s like she was too busy having fun that she didn’t care about me standing there. As I was leaving she finally answered the ringing phones but put the person on hold so she could finish showing the other person something on her phone ! As I was leaving another lady came into the office and I waited to see if she would be treated better or helped. She walked into the office and I realized she was another staff person. The woman in scrubs then acted all busy! I was asked if I needed help or if I waiting for someone. I was mad and even though she was nice, I had already seen enough and found it very annoying and unprofessional with how I was treated!!! I told her I was all set and left. I will no longer return to Hertel Family Dentistry office because of being ignored. After asking a friend of mine about the facility, she told me great things about the doctor, but the receptionist ruined it for me. Worst experience ever and I’m not even a patient!!!

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