Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.8
530 reviews
5 stars
486
4 stars
12
3 stars1
2 stars
9
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Angelica, Janae, and Brandon for their exceptional service.
Efficiency
Customers appreciated the quick and efficient service during eye exams and frame selection, often noting that they were in and out in a timely manner.
Product Issues
Several reviews highlighted frustrations with product-related issues, such as incorrect orders and lack of communication regarding delays.
Policies
There were complaints about company policies, particularly regarding insurance acceptance and the requirement to purchase new frames for prescription updates, which some customers viewed as greedy.
Store Environment
The store was frequently described as clean, organized, and welcoming, contributing to a positive shopping experience.
- MGMichael Greber3 days ago5.0Hollis was exceptionally knowledgeable and helpful. When I tried on the glasses I picked on the internet, they didn't look quite right, he was able to suggest a pair that gave me the look I was after and made the ordering process easy breezy. He is a credit to the kind of service you can expect at Warby Parker. Thanks Hollis
- BLBrigitte LaforestNov 16, 20255.0The salesperson, Hollis, is extremely pleasant and helpful. He brought out various colors of the frames that I was interested in. He also explained all the details of my purchase. I had a very positive experience. I highly recommend the Warby Parker Flatbush Avenue store.
- AFAlthea FfrenchNov 14, 20255.0I was welcomed by a team member and after explaining that I was browsing for new frames, I was left alone (just as I wanted) to leisurely do so until I was ready to make my purchase which took less than 10 minutes. This is the nearest location to home and my third time making a purchase. Excellent service every time.
- RJRuby JackmanNov 10, 20255.0Today, myself and my brother visited the Warby Parker location on Flatbush Ave in Brooklyn, Ny. I had previously visited this location and had made a prior purchase . The purpose of this visit was to purchase eyewear for myself. My brother had accompanied me to assist in chosing a frame. As soon as we entered, we received a warm greetings from Sales Associate, Christian. Christian was incredibly professional and efficient. Due to the awesome customer service skills Christian displayed, I as well as my brother purchased eyewear. Christian, thank you for helping us choose the perfect eyewear. This location will continue to be my Warby Parker go to.
- GLGiovanni LoveOct 29, 20255.0Angelica and Janae Deserve the Credit—Not Warby Parker's Policies The only reason I’m giving 5 stars today is because of Angelica and Janae (I hope I’m spelling their names correctly). Angelica took the time to actually listen and escalate my issue, and Janae followed through with practical, real solutions. If not for them, I would’ve walked out and never returned to Warby Parker. Thanks to their efforts, I ended up spending nearly $800. Without them, Warby Parker would’ve lost both that sale and a long-time customer. That said, the direction this company is heading is deeply frustrating. Forcing customers to buy entirely new frames just to update a prescription—simply because their existing glasses no longer appear in your system—is a terrible, self-serving greedy policy. Let’s call it what it is: a cash grab. If you choose to change internal systems or policies, the cost shouldn’t be pushed onto the customer. And removing access to past purchases? That’s not just inconvenient—it’s shady. It’s starting to feel like Warby Parker prioritizes shareholders over the very people who built the brand: your customers. You’re extremely fortunate to have employees like Angelica and Janae. They did what your policies couldn’t—retain a loyal customer. Give them a raise! All the staff I've interacted with over the years at the Flatbush Warby Parker are professional and kind, but it shouldn't fall on them to compensate for the company's questionable business practices.
Frequently Asked Questions About Warby Parker Flatbush Ave.
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer DMV Vision Tests?
Yep, at all of our New York locations! Come in for a 15\-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
What do I need to bring when visiting Warby Parker Flatbush Ave.?
You only need your eyes for trying on frames. For prescription purchases, bring your current prescription (digital or physical). Also, bring your FSA or HSA card if you plan to use it for payment. No prescription is required for browsing or non-prescription sunglasses.
Does Warby Parker Flatbush Ave. accept vision insurance?
Yes, they are in-network with several major insurance carriers and can assist with out-of-network benefits. Coverage varies by location and plan. More details are available on their insurance page.
Can I get measurements and frame adjustments at Warby Parker Flatbush Ave.?
Yes, they provide all necessary optical measurements and complimentary frame adjustments for life. An optician is available to help ensure your frames fit perfectly.
What is the return and exchange policy at Warby Parker Flatbush Ave.?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories. Contact lenses can be returned or exchanged within 30 days if unopened and in original packaging.
Are DMV Vision Tests available at Warby Parker Flatbush Ave.?
Yes, a 15-minute DMV Vision Test is offered by licensed opticians at this New York location with no appointment needed. The test costs $25. If you don't pass, a comprehensive eye exam can be scheduled.
What are the business hours of Warby Parker Flatbush Ave.?
They are open every day from 10:00 AM to 7:00 PM.
What products can I find at Warby Parker Flatbush Ave.?
They offer high-quality prescription glasses (starting at $95), sunglasses, progressives, contact lenses from various brands, frames in multiple materials and styles, and eye exams.
What are some nearby places to visit before or after shopping at Warby Parker Flatbush Ave.?
Nearby you can visit Pacific Park, a landmark park with fountains perfect for relaxation. For food and drinks, Thermostat Cafe offers coffee, tapas, and wine bars, and GAHM by Mokbar serves Korean and Japanese cuisine. These spots make great stops during your visit.
Are there any convenient places nearby for banking or personal care when visiting Warby Parker Flatbush Ave.?
Yes, TD Bank is nearby for banking needs, and Flow Day Spa and A One Nails are available for relaxation and beauty services, allowing you to combine your eyewear shopping with self-care.
What dining options are available near Warby Parker Flatbush Ave.?
Several dining options include vegan fare at Sun In Bloom, tacos at Don Chingon, pizza at Gino's Pizzeria, and fresh seafood at Fish & Sip. There's something for every taste near your eye care appointment.