Planet Fitness

3.7
364 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
4802 5th Ave, Brooklyn, NY
11220, United States

Hours

Reviews

3.7
364 reviews
5 stars
190
4 stars
45
3 stars
32
2 stars
23
1 star
74

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the gym and locker rooms are generally clean, although some reported issues with unsanitary conditions and broken facilities.

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Crowding

Several reviews mention that the gym is often overcrowded, making it difficult to access equipment and leading to long wait times.

Equipment Issues

Customers frequently reported broken machines and a lack of available equipment, particularly during peak hours.

Management Problems

Numerous reviews highlight issues with management, including poor handling of billing problems and a lack of responsiveness to customer concerns.
  • KM
    KiaraMia Muniz
    Oct 23, 2025
    5.0
    I really enjoy this gym. Everybody is super friendly, very helpful. The bathrooms and facilities are always clean.
  • SM
    Soul Mind
    Oct 22, 2025
    1.0
    CHARGED A LATE FEE even though i was literally at the gym with BOTH cash in hand to pay my monthly membership AND a debit card available however you wanna take the payment on the day my bill is actually due AND refused to take any form of payment, claiming computer technical issues. Five clueless employees behind the front desk witness this, and i state i just don't wanna be charged a late fee. I'm charged a Late Fee and the HEAVY set female manger refuses to waive the late fee making nonsensical excuses even though i was there ready, willing and able to pay and due to issues on THEIR end they declined accepting payment lol. Gym itself nice, members cool but management gotta be the worse.
  • JS
    June Smith
    Oct 20, 2025
    3.0
    Pretty dirty and a lot of people hogging machines and equipment. Staff are pretty lax when it comes to managing the place. Far too many students during the summer and the equipment labels/guides are damaged so it can be hard to learn proper form.
  • UN
    UNKNOWN ?NFO
    Oct 7, 2025
    3.0
    There is a one skinny guy in the smith machine , when I start working out he was there when I finished my workout he was still there .. I guess he is planning to live there rest of his life . Couple kids at the cable machine trying to choke themselves with the cable . Employees are at the gym very kind tho .
  • ST
    Story Teller
    Oct 7, 2025
    1.0
    The place stinks .. using the video to warm up .. I start seeing roaches coming out of the machine .. I left it and went upstairs to work out .. I think people that are working out .. or at least some of them didn't take shower for months .. the smell is disgusting. They should make it a rule ..if u stink .. take a shower before u work out .. never again will be back to this place

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Brooklyn (Sunset Park), NY?

Planet Fitness is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 10:00 PM, and Saturday and Sunday from 7:00 AM to 7:00 PM.

Where is Planet Fitness located in Brooklyn?

Planet Fitness is located at 4802 5th Ave, Brooklyn, NY 11220, USA.